Accolades recognize NICE Employee Virtual
Attendant for innovatively empowering collaboration between the
human and robotic workforces and NICE inContact CXone for
innovation in customer service
NICE (Nasdaq: NICE) today announced that NEVA (NICE
Employee Virtual Attendant) has been presented a Gold Stevie at the
13th annual Stevie® Awards for Sales & Customer Service. The
first virtual attendant designed with the employee in mind, NEVA
received the award for leading edge innovation in AI and virtual
assistant technology in the 'contact center solution – new version'
category. NICE inContact CXone – the world’s #1 cloud customer
experience platform – was recognized for innovation in customer
service and received the Silver Stevie award in the same
category.
Presented by the Stevie Awards, which organizes several of the
world’s leading business awards, the accolade recognizes the
achievements of customer service, business development and sales
professionals. 2,700 nominations from organizations of all sizes
and in virtually every industry, in 45 nations, were evaluated in
this year’s competition. Finalists were determined by the average
scores of more than 150 professionals worldwide, working in seven
specialized judging committees. Winners were announced on February
22 at Caesars Palace in Las Vegas, Nevada.
NICE Robotic Process Automation (RPA), with its NEVA innovation,
is disrupting the market by uniquely combining both desktop
(attended) and robotic (unattended) automations, enabling seamless
cooperation between humans and robots and therefore driving true
digital transformation. NEVA marks the beginning of a new workforce
where employees are empowered by their robotic assistants to
deliver meaningful, personalized customer experiences. By
responding to voice or text communication from employees while
offering real-time process guidance and executing multiple and
varied tasks on their behalf, NEVA uniquely ensures alignment with
and supports the human workforce while freeing up employees to
focus more on connecting with customers. Pushing the threshold in
personal customer service and technological innovation, NEVA is a
natural integrator with the capabilities to rapidly interact with
any desktop application, achieving 100% processing accuracy. Fully
GDPR and other regulatory compliance adherent, NEVA accurately
processes back office tasks and seamlessly alerts a human to
intervene or authorize more sensitive matters for compliance
purposes.
“We are honored to receive this prestigious acknowledgement for
our innovative contribution towards taking customer engagement to
new heights within the industry," said Barry Cooper, President,
NICE Enterprise Group." As leaders in attended automation, we
have leveraged an unprecedented opportunity to combine Robotic
Process Automation with smart virtual assistant technology to
effectively synchronize both the human and virtual workforces. NEVA
enables humans to deliver exceptionally tailored experiences while
the robotic workforce dramatically improves processing accuracy,
speed and overall operational efficiencies."
NICE inContact CXone is the leading cloud customer experience
platform. CXone unifies Omnichannel Routing, Analytics, Workforce
Optimization, and Automation & Artificial Intelligence –
providing a seamless customer and agent experience – as part of one
enterprise-grade, cloud native platform. With its Open Cloud
Foundation, CXone powers rapid innovation via open APIs, leading
scalability and reliability (guaranteed 99.99 percent uptime), and
carrier-grade connectivity (guaranteed voice quality).
“This second annual Stevie award for NICE inContact CXone
demonstrates our ongoing commitment to delivering innovative
solutions that enable companies of all sizes to win every customer
interaction and earn lifelong loyalty,” said Paul Jarman,
CEO of NICE inContact. “According to the NICE inContact CX
Transformation Benchmark, an overwhelming majority – 81 percent –
of consumers are likely to switch to a competitor after just one
bad customer service experience. Delivering exceptional customer
experience each and every time isn’t a luxury, it’s a requirement
for success in today’s CX economy.”
“The 2019 judges were impressed by the caliber of this year’s
nominations, which are worthy of public recognition. We hold the
quality of NEVA's as well as NICE inContact CXone's accomplishments
as remarkable and applaud NICE on these cutting-edge innovations,”
said Michael Gallagher, President and Founder of the Stevie
Awards.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper and Mr. Jarman
are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190228005054/en/
Corporate MediaChristopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ir@nice.com,
ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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