Independent Research Firm Finds 80 Percent of Bus. Leaders Consider Robotic Process Automation Important to Improving Custome...
25 Novembre 2019 - 12:30PM
Business Wire
Robotic Process Automation exceeded
respondents' expectations in improved data quality, compliance and
productivity
NICE (Nasdaq: NICE) today announced insights from a new
commissioned research study conducted by Forrester Consulting that
shows the connection between improved customer service and Robotic
Process Automation (RPA). The research findings indicated that 80
percent of business leaders surveyed felt RPA is important in
making customer service teams more efficient. RPA is not only a key
component of a broader digital transformation, but 88 percent of
respondents also consider it a cost mitigation strategy, while 72
percent reported looking at RPA as an enabler of customer
self-service in emerging channels. These findings testify to the
strategic importance of embracing technologies, such as NICE
Robotic Process Automation and NEVA (NICE Employee Virtual
Attendant), that drive true and full digital transformations for
enterprises while empowering employees to improve performance and
automating increasing levels of processes at varied complexities.
To download a complimentary copy of this research entitled, "The
Rise of RPA Will Drive Higher Levels of Business Efficiency",
please click here.
This survey-based research study highlights the rapid growth of
the RPA market and indicates that deployments are still the tip of
the iceberg, stating, "According to Forrester’s research, RPA’s
growth will continue, with global spending on RPA services in 2019
set to exceed $5 billion - and $12 billion by 2023."
The research brings to light that 78 percent of business leaders
are willing to leverage digital workers or robots for routine tasks
while human contact center agents take on more strategic roles.
Additionally, almost half (49 percent) of employees surveyed said
RPA has removed all or some of the mundane tasks and helped them
focus better on their work. These statistics indicate that RPA
technology, such as NICE's RPA solutions, increase employee
engagement and enable improved levels of customer service delivery,
thus boosting brand differentiation in today's customer
experience-driven era.
Additionally, the study also noted that 47 percent of employee
respondents stated they sometimes or often forget a step in the
process. This directly ties into 41 percent of managers and
employees reporting that the reduction of manual errors is one of
the top three impacts of RPA on the employee’s job. Both these
findings indicate RPA also improves service quality.
Barry Cooper, President, NICE Enterprise Product Group,
said "We welcome the insights from Forrester’s research which
validate the market movements towards intelligent Robotic Desktop
Automation solutions that sit at the heart of an organization’s
digital transformation. NICE’s vision of bringing automation to the
people is more relevant than ever to this dynamic high growth
market. We look forward to expanding our partnership with
organizations that want to empower their employees and drive their
business to new heights of customer satisfaction and
efficiency."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191125005275/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024