NICE Showcases Strategies for Mastering a New World of Extraordinary Experiences for Customers and Employees
03 Février 2020 - 12:30PM
Business Wire
New 'Experience Transformation' webinar series
empowers organizations to improve loyalty, hyper-personalize and
boost brand differentiation
NICE (Nasdaq: NICE) today announced a new set of webinars
to help organizations master Experience Transformation and create
extraordinary customer and employee experiences for their business.
The webinar series is packed with insights and best practices for
increasing engagement and loyalty amongst customers and the
workforce using analytics, automation, cloud, and workforce
management. Attendees will benefit from strategies that can be
swiftly implemented to hyper-personalize service, increase
efficiency by accelerating the use of digital assistants,
comprehensively address compliance and boost customer experiences
via agent engagement.
Featured customers and NICE experts will present an array of
online events, including the following key webinars:
- February 6, 2020: "Using Journey Analytics to Predict Churn" by
Matt Reading, VP, Customer Journey Solutions, and Troy Surdick,
Manager, Product Management, NICE Nexidia.
- February 12, 2020: "3 Ways Agent Experience is Boosting
Customer Experience" by Lori Bocklund, Founder and President,
Strategic Contact, and Chris Bauserman, Vice President of Product
Marketing, NICE inContact.
- February 13, 2020: Paul Chance, Sr. Product Marketing Manager,
NICE, will discuss "10 WFM Best Practices to Help Run Your Contact
Centers.”
- February 27, 2020: Kristie O’Donnell, Director of Solution
Architecture, and Michele Carlson, Sr. Product Marketing Manager,
NICE, will share "How Predictive Behavioral Routing Connects
Customers with Hyper-Personalized Experiences."
- March 3, 2020: "The New Age of AI Data-Modeling in Quality
Management." by Lauren Maschio, Sr. Product Marketing Manager, and
Abby Monaco, Sr. Product Marketing Manager, NICE Nexidia.
- February 20, 2020: "Attended Automation: A True Digital
Transformation and Beyond" by Wayne Butterfield, Director, EMEA
Practice Lead - AI & Cognitive Automation & Innovation,
ISG, and Omer Fuchs, Head of Business Development and Strategy,
NICE Advanced Process Automation Solutions.
- March 26, 2020: Best Practices for Recording in the Contact
Center " by Todd Gould, Business Analyst, Fiserv, NICE User Group
Board Member, and Pearl Lieberman, Head of Product Marketing,
Multi-Channel Recording, NICE.
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE, said, "Customer experience is the definitive
factor for brand differentiation and loyalty. Our Experience
Transformation webinars provide innovation-driven insights to help
organizations differentiate with service. Attendees can swiftly
implement the advanced best practices presented in these webinars,
spanning analytics, automation, workforce management and cloud,
driving value for customers, employees and businesses alike."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Liron, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200203005277/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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