NICE inContact CXone Receives Customer Experience Innovation Award from CUSTOMER Magazine
05 Février 2020 - 12:30PM
Business Wire
CXone honored for setting the standard in
delivering world-class customer experiences across all channels for
the second consecutive year
NICE inContact (Nasdaq: NICE) today announced that CXone,
the world’s #1 cloud customer experience platform, was named as a
2019 Customer Experience Innovation Award winner by integrated
media company TMC. The 2019 Customer Experience Innovation Award,
presented by TMC’s CUSTOMER magazine, recognizes best-in-class
companies setting the standard in delivering exceptional customer
experiences across all channels, including social and other digital
channels.
According to the latest NICE inContact CX Transformation
Benchmark study, delighting customers hinges on the ability to
create seamless digital-first omnichannel experiences. The study
found that 91% of consumers expect effortless movement between
channels, yet 73% give companies a poor rating in their ability to
deliver. CXone supports businesses of all sizes as they look to
create exceptional experiences across channels, for customers as
well as agents.
“Every organization is in the business of experience,” said
Paul Jarman, NICE inContact CEO. “From delivering convenient
and deeply personalized interactions for customers to effortless
interfaces for agents, contact centers need to approach experience
holistically and strategically. CXone, the most complete, unified
and intelligent cloud contact center platform, helps businesses
meet and exceed consumer expectations through the digital-first
omnichannel experience they expect. This recognition from TMC is
another demonstration of how contact centers can achieve positive
business outcomes with CXone.”
NICE inContact CXone delivers the world’s most comprehensive
digital-first omnichannel offering in the Contact Center as a
Service (CCaaS) market. With digital-first omnichannel, CXone now
makes it possible for organizations of all sizes across the globe
to reach more customers using voice and a vast range of digital
channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp
– all unified on the CXone cloud customer experience platform.
“Congratulations to NICE inContact for receiving a 2019 Customer
Experience Innovation Award. NICE inContact CXone has been selected
for setting the standard in delivering world-class customer
experiences across all channels,” said Rich Tehrani, CEO,
TMC. “We’re pleased to recognize this achievement and know we
will continue to see great innovation from NICE inContact in 2020
and beyond.”
To learn more about NICE inContact CXone, click here:
https://www.niceincontact.com/call-center-software.
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200205005291/en/
Corporate Media Contact Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024