NICE inContact CXone Wins 2020 BIG Innovation Award
24 Février 2020 - 12:30PM
Business Wire
CXone recognized for innovation in seamless
omnichannel customer experiences
NICE inContact (Nasdaq: NICE) today announced that CXone,
the world’s #1 cloud customer experience platform, was named a
winner in the 2020 BIG Innovation Awards presented by the Business
Intelligence Group. The 2020 BIG Innovation Awards recognize
organizations and individuals driving innovation and bringing new
ideas and experiences to life across a multitude of fields.
In today’s experience economy, consumers effortlessly navigate a
wide range of digital channels and increasingly expect the
businesses to do so as well, according to the latest NICE inContact
CX Transformation Benchmark study. From text to chat to private
social message, NICE inContact CXone enables businesses to not only
offer a diverse range of digital channels but ensures that
customers and agents alike can move between them seamlessly.
“There’s a direct link between positive business outcomes and
the experience you provide your customers,” said Paul Jarman,
NICE inContact CEO. “As modern customers rely on digital
communications, businesses need to mirror that fluid communications
and support experience. CXone’s cloud contact center platform
provides a scalable, business-ready solution with digital-first
omnichannel functionality. NICE inContact continuously strives to
perfect how exceptional customer experiences are delivered, and
this honor from the Business Intelligence Group shows we’re meeting
that goal.”
NICE inContact CXone delivers the world’s most comprehensive
digital-first omnichannel offering in the Contact Center as a
Service (CCaaS) market. With digital-first omnichannel, CXone now
makes it possible for global organizations of all sizes to reach
more customers using voice and a vast range of digital channels
such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all
unified on the CXone cloud customer experience platform.
“Innovation has become a major theme for organizations across
virtually all industries and this year’s winners are a testament to
the creativity, passion and perseverance of individuals worldwide,”
said Maria Jimenez, chief operating officer of the Business
Intelligence Group. “We are thrilled to be honoring NICE
inContact as they are leading by example and making real progress
on improving the customer experience provided by so many
organizations.”
Organizations from across the globe submitted their recent
innovations for consideration in the BIG Innovation Awards.
Nominations were then judged by a select group of business leaders
and executives who volunteer their time and expertise to score
submissions.
To learn more about NICE inContact CXone, click here:
https://www.niceincontact.com/call-center-software.
About NICE inContact NICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200224005387/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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