NICE’s Capture and Archiving solution for Teams
will fulfill a vital role as police and criminal justice agencies
digitally transform to improve collaboration and support flexible
working and virtual hearings
NICE (Nasdaq: NICE) today announced, as part of its
collaboration with Microsoft, that it is extending its certified
Capture and Archiving Technology for Teams to law enforcement and
criminal justice agencies to support their adoption of Teams for
improved collaboration, flexible working and virtual hearings.
Using the NICE Capture and Archiving solution for Teams, police
departments, prosecutors’ offices and courts can now capture and
archive all interactions on the Teams platform, including voice,
video, chat, and screen and document sharing, for the preservation
of evidence and future review.
Chris Wooten, Executive Vice President, NICE, stated,
“During the pandemic, Microsoft Teams was instrumental in enabling
safer work environments through social distancing and virtualized
operations. Law enforcement and criminal justice agencies have also
embraced Teams for its ability to improve collaboration, work
mobility and productivity, and provide better service to
communities. As more agencies turn to Teams to fuel their digital
transformation, they need a way to capture and archive these
interactions. This is where our proven Capture and Archiving
solution for Teams, the first solution certified for Teams,
fulfills a vital role.”
Hugh Eaton, VP, Worldwide Government Industry, Microsoft
stated, “As the world in which law enforcement and criminal justice
agencies operate continues to evolve, agencies need better
platforms to connect and collaborate. Microsoft Teams is fueling
this digital transformation and helping everyone on the criminal
justice continuum work more efficiently together to fight crime. We
look forward to working with NICE to extend its NICE Capture and
Archiving solution for Teams into these new environments.”
NICE’s Capture and Archiving Solution for Teams
Captures Vital Communications Offered as a
Software-as-a-Service (SaaS) solution in Microsoft Azure, or as an
on-premise or hybrid solution, the NICE Capture and Archiving
solution for Teams automatically captures and archives all
modalities of Teams communications – audio, video, screenshare,
chat, and document sharing – to ensure they’re always available for
evidentiary purposes or review. The solution also features a
record-on-demand feature, enabling agencies to start/stop recording
for users where full-time capture is unnecessary or prohibited.
Archived Teams communications are enriched with metadata for
fast, easy searching and retrieval. For example, agencies can
search by phone number, calling/called party, interaction type,
modality name, meeting name, participants and more. Optional
transcription as a service lets agencies search for hidden phrases
and words within audio recordings. Agencies can specify retention
policies for specific types of calls and retain what they need for
as long as they need it, or mark calls for legal hold so they can’t
be overwritten or deleted.
The NICE Capture and Archiving solution for Teams can record a
variety of scenarios including interviews with suspects in custody,
along with presented exhibits, videos, photos, and other shared
materials. The solution also captures voice calls, conference
calls, chats, and video calls made by officers in the field, who
are communicating on mobile data units or other mobile devices.
Additionally, the solution eliminates jurisdictional blind spots by
capturing communications between collaborating agencies and also
preserves Teams communications for remote workers, administrative
departments and specialized units (e.g. narcotics, investigations,
crime analysis, etc.). It can also be used during virtual court
hearings to capture testimony via Teams video conferencing, along
with evidence, documents, audio clips and other presented
materials.
For more information on the NICE Capture and Archiving solution
for Teams, email PSInfo@NICE.com.
About NICE Public Safety With over 3,000 customers and 30
years’ experience, NICE delivers end-to-end digital transformation,
improved collaboration, efficiency and cost-savings to all types of
public safety and criminal justice agencies, from emergency
communications centers and police departments to prosecutors and
courts. Our Evidencentral platform (which includes NICE Inform,
NICE Investigate and NICE Justice) features an ecosystem of
integrated technologies that bring data together to improve
incident response, accelerate investigations, streamline evidence
sharing and disclosure, and keep communities and citizens
safer.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210713005534/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
chris.irwin-dudek@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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