Alliance enables Etisalat Digital customers to
drive digital transformation with a secure path to the cloud,
rapidly innovate via the CXone platform and deliver frictionless,
end-to-end digital and agent-assisted experiences
NICE (Nasdaq: NICE) today announced a partnership with
Etisalat Digital to drive the availability of the CXone platform in
the United Arab Emirates (UAE). The collaboration provides Etisalat
customers with a clear, seamless path to the cloud with CXone while
enabling frictionless digital self-service and agent-assisted
customer experiences. With CXone, Etisalat Digital is uniquely
positioned to advise and empower organizations to transform their
business via effective, engaging customer communications now and
into the future. NICE CEO, Barak Eilam, and Etisalat Enterprise
Digital CEO, Salvador Anglada, were present at the signing ceremony
held at the Etisalat Digital Hospitality Lounge at Expo 2020,
Dubai.
Etisalat Digital chose to collaborate with NICE following a
comprehensive review of Contact Center as a Service (CCaaS)
providers that revealed CXone as the leading CX platform with a
proven ability to drive digital transformation well into the
future. Capabilities such as easy migration to the cloud, the
ability to rapidly innovate and offer cutting-edge features,
flexibility to scale as needed, easy management of remote agents
working from any location as well as multiple contact centers drove
the decision for the collaboration. As part of this alliance,
Etisalat Digital will drive strategic investments in building
managed services practice around NICE CXone - a first of its kind
in the region.
Among the NICE solutions to be offered by Etisalat is the CXi,
(Customer Experience Interactions) platform, a new framework
delivered through a unified suite of applications on the CXone
platform. CXi empowers organizations to intelligently meet their
customers wherever their journey begins, enables resolution through
AI and data driven self-service and prepares agents to resolve
customer needs successfully. It enables a frictionless end-to-end
service experience, combining digital entry points, journey
orchestration, smart self-service, prepared agents and complete
performance improvement, all embedded with purpose-built CX AI and
based on a native open cloud foundation.
Salvador Anglada, CEO of Etisalat Enterprise Digital,
said: "Etisalat Digital is committed to deliver the most advanced
and efficient customer engagement solutions as a cornerstone in the
digital transformation journey of businesses and governments. NICE
and CXone are an ideal partner for our contact center practice that
will deliver the most innovative solutions for an exceptional
customer service experience.”
Barak Eilam, CEO, NICE, said “Our partnership with
Etisalat Digital demonstrates NICE CXone’s accelerated
international expansion, and we’re excited to work together to
bring the benefits of the cloud to agents and customers in the UAE.
CXone provides the essential technology businesses need to exceed
today’s customers’ expectations in a unified cloud native platform,
fast-tracking digital transformations and digital fluency for
companies of all sizes across the globe.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
About Etisalat Digital Etisalat Digital is the business
unit of Etisalat driving digital transformation by enabling
enterprises and governments become smarter through the use of the
latest technologies like Cloud, Cyber Security, Internet of Things
(IoT), Omnichannel, Artificial Intelligence, and Big Data &
Analytics. Etisalat Digital brings together the best industry
digital experts, assets and platforms with a unique service and
operating model. From its offices in UAE and KSA, Etisalat Digital
provides end-to-end digital vertical propositions to enable smarter
developments, education, healthcare, transportation and a smarter
economy. It has a successful track-record in delivering large
digital projects and solutions by providing comprehensive services
in consultancy, business modeling, solutions design, program
management, execution, delivery and post-implementation support and
operation services. www.etisalatdigital.ae
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220209005122/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET,
ir@nice.com
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