NICE and Deutsche Telekom Global Business Announce Comprehensive Partnership to Bring the Power of CXone to Enterprises Across Europe
13 Avril 2022 - 12:30PM
Business Wire
The alliance enables companies across the
continent to deliver frictionless, digital self-service and
agent-assisted experiences with CXone
NICE (Nasdaq: NICE)
today announced a partnership with Deutsche Telekom Global
Business, Deutsche Telekom’s affiliate offering telecommunications
and connectivity solutions to businesses of all sizes including the
public sector. As part of the collaboration, Deutsche Telekom
Global Business is now offering the CXone portfolio of
industry-leading digital and agent-assisted CX solutions in
Europe.
Today, the ability to work from anywhere is an aspect critical
for both employees and companies. With NICE CXone, Deutsche Telekom
Global Business customers gain access to the world’s #1 cloud
native customer experience platform enabling the flexible provision
of exceptional, frictionless, digital self-service and
agent-assisted customer service. Deutsche Telekom Global Business
is integrating the NICE CXone CCaaS platform and its applications
in the communications projects it launches. Its clients can benefit
from CXone’s comprehensive features in an easy-access cloud
environment while optimizing and streamlining infrastructure costs
and providing a flexible, scalable and secure payment model.
Among the capabilities offered by way of this partnership
include Conversational AI and Chatbots that allow for more natural,
personalized assistance as well as Workforce and Quality Management
solutions that power improved agent efficiency and drive positive
experiences for agents and customers alike. Also included is the
automated speech-recognition assistance offering, which speeds up
resolution times and avoids long queues and waiting times.
“This agreement strengthens our commitment to offering our
clients advanced communications services and, specifically,
innovative AI-driven capabilities for the contact center, within a
robust, solid, agile and highly operative cloud infrastructure,”
commented Javier del Río, Sales Expert at Deutsche Telekom
Global Business Iberia.
Paul Jarman, NICE CXone CEO, said, “This partnership is
yet another reflection of NICE CXone’s fast growing international
footprint and we’re very pleased to collaborate with Deutsche
Telekom Global Business on enabling companies in Europe to build
relationships that last. With its purpose-built CX AI and native
open cloud foundation, CXone enables organizations of all sizes to
drive frictionless, end-to-end service experiences across the
entire customer journey."
About Deutsche Telekom Global Business Deutsche Telekom
Global Business is the international subsidiary of Deutsche Telekom
Group that offers telecom and connectivity services for business
customers and the public sector. Deutsche Telekom is a leading
operator in Europe with more than 178 million mobile services
customers, 28 million landlines, 20 million broadband lines, and
nearly 220,000 employees worldwide. Deutsche Telekom Global
Business was conceived as a strategic partner to companies in the
development of telecom solutions and infrastructures. The company
is present in more than 25 markets around the world with roughly
3,000 employees globally. Its portfolio of solutions and services
is highly focused on communications as the main driver of
digitization, placing strategic consulting at the center of its
business model. These include secure network solutions with
international reach, such as SD-WAN, LAN services, and end-to-end
UCC for companies, in addition to global connectivity solutions,
which lay the groundwork for the successful digitization of any
industry.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220413005410/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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