NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities
22 Août 2022 - 2:00PM
Business Wire
NICE named a leader in Omdia Customer
Engagement Platforms, 2022–23 research report, receiving maximum
scores for solution innovation
NICE (Nasdaq: NICE) today announced its
designation as a market leader as evaluated by Omdia in its
Customer Engagement Platforms, 2022-23 research report. Market
leaders were characterized as having the best scores in terms of
both functionality and capabilities and represent leading solutions
Omdia believes are worthy of a place on most technology selection
shortlists as they have established a commanding market position
with a product that is widely accepted as best of breed.
Highlighting NICE’s industry-leading cloud-native customer
experience platform, Omdia noted three unique strengths of NICE
CXone: universal AI models for all the major CX use cases and an AI
framework that enables continuous learning across the CXone
portfolio; its focus on conversational self-service, CX domain
expertise (WFO, CCaaS, and CX platform), agent preparation efforts
for digital adoption; and its open cloud platform with hundreds of
APIs. NICE’s leadership designation was also driven by an
independent customer satisfaction score of 9 of 10.
NICE CXone’s maximum scores for Solution Innovation validate the
industry-differentiating value of its Customer Experience
Interactions (CXi) framework delivered through a unified suite of
applications on the fully integrated CXone platform. CXi empowers
organizations to intelligently meet customers wherever their
journeys begin, enabling resolution through AI and data-driven
self-service and preparing employees to successfully resolve any
customer needs event.
Paul Jarman, CEO, NICE CXone, said, “Customer
expectations are changing, and organizations look to us for a
complete, connected, and intelligent platform to easily reduce
friction. This transformation allows organizations to meet their
customers wherever they are and however they choose to start their
journeys, to create cohesive digital experiences. Our leadership
designation is an honor and we are proud to be the leader of choice
in innovative solutions.”
CXi offers a comprehensive approach to bridge the gap between
today’s consumer expectations and organizations’ delivery of
extraordinary experiences. Redefining the way organizations engage
and interact with customers, CXi provides the industry’s only
combination of CCaaS, WFO, Analytics, AI, and Digital Self-Service.
This creates smart, connected, proactive, self-service and
human-assisted interactions across the holistic customer
journey.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220822005133/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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