NICE positioned furthest for Completeness of
Vision
NICE (Nasdaq: NICE) today announced that Gartner has recognized
NICE as a Leader in the just-released 2022 Gartner Magic Quadrant
for Contact Center as a Service (CCaaS) report with CXone being
evaluated. NICE placed the furthest overall for its Completeness of
Vision in the Leaders quadrant. This marks the eighth consecutive
year that NICE has been named a Leader in the CCaaS Magic
Quadrant.
This 2022 Gartner Magic Quadrant for CCaaS evaluates Contact
Center as a Service providers that empower exceptional customer
experiences across industries around the globe. The Gartner Magic
Quadrant describes Leaders as follows: “Leaders are best described
as suppliers with strong support for the four pillars of great
customer service, and with an ability to serve multinational
organizations with local sales and support organizations. Leaders
are more likely to serve customers through channel partners and
have strong brand recognition, which has resulted in a large
installed base or above-average market growth as a result of
customer demand. Leaders also benefit from being able to support
varying levels of deployment complexity, including integrations
with partners through established marketplaces.”
NICE CXone delivers the industry’s only combination of CCaaS,
WFO, Analytics, AI and Digital Self-Service based on CXone, the
world’s leading cloud-native CX platform. This creates smart,
connected, self-service and human-assisted interactions across the
entire customer journey. With intelligent bots, virtual agents,
automated proactive engagement, mobile engagement and accessible
knowledge organizations are able to expand their workforce, helping
customers find answers quickly and move effortlessly between
self-service and agent-assisted support. CXi is designed to empower
organizations to intelligently meet their customers throughout
their entire journey, enables resolution through AI and data-driven
self-service, and prepares agents to successfully resolve any
customer needs event.
“We are thrilled to again be recognized as a Leader by Gartner
for the eighth consecutive year,” said Paul Jarman, NICE CXone
CEO. “As a digitally fluent customer experience increasingly
becomes a brand’s most potent differentiator, NICE is pioneering a
new market standard of AI-infused customer experience interactions
(CXi). With the most complete, connected, and intelligent
integrated CX solution, we are helping brands exceed customer
expectations by exceeding the boundaries of the contact center to
create better, more meaningful interactions with customers. We
believe this recognition from Gartner amplifies NICE’s core
commitment to advancing digital transformation and the success of
the organizations we serve by strengthening their customer
relationships.”
NICE was recognized in the very first Gartner Magic Quadrant for
CCaaS* report in 2015 as a Leader and has been recognized as a
Leader in the Magic Quadrant for CCaaS consecutively since then.
The company believes its consistent recognition in this report
reinforces its ability to identify market trends early and
continually innovate accordingly to deliver the technology
solutions organizations need to advance customer success.
Earlier this year, NICE was recognized for the first time by
Gartner as a Leader in the 2022 Gartner Magic Quadrant for Robotic
Process Automation (RPA). NICE is the only CX vendor to be named a
Leader by Gartner in both the 2022 Magic Quadrant reports for CCaaS
and RPA.
Gartner, Magic Quadrant for Contact Center as a Service, Drew
Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth. 22 August, 2022.
Gartner, Magic Quadrant for Robotic Process Automation, Saikat Ray,
Arthur Villa, Melanie Alexander, Keith Guttridge, Andy Wang, Paul
Vincent, 25 July 2022. GARTNER and MAGIC QUADRANT are registered
trademarks and service marks of Gartner, Inc. and/or its affiliates
in the U.S. and internationally and are used herein with
permission. All rights reserved. Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner’s research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
*NICE was recognized as inContact in the 2015 and 2016 Magic
Quadrant reports for CCaaS, North America. It was recognized as
NICE inContact in the same report from 2017 until 2019. The report
name was updated to Magic Quadrant for CCaaS starting 2020.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220824005683/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com Investors Marty
Cohen, +1 551 256 5354, ET, ir@nice.com Omri Arens, +972 3 763
0127, CET, ir@nice.com
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