NICE RPA Named a Leader in Everest Group’s Task Mining Products PEAK Matrix
14 Septembre 2022 - 2:00PM
Business Wire
NICE NEVA Discover scores high on both ‘Vision
and Capability’ as well as the ‘Market Impact’ axis in leading
analyst's Task Mining Products Assessment
NICE (Nasdaq: NICE) today announced that NEVA Discover,
its Task Mining offering, has been recognized as a ‘Leader’ in
Everest Group's Task Mining Products PEAK Matrix® Assessment 2022.
The report recognized NICE as one of the top providers by task
mining clients and across major geographies. Click here to access a
complimentary copy of this report.
NEVA Discover, NICE’s artificial intelligence (AI) powered
desktop analytics and task mining solution, gives visibility into
how employees are executing tasks and processes on their desktops,
enabling organizations to uncover inefficiencies and highlight
improvement opportunities, either via process automation, employee
training, or process optimization. NEVA Discover streamlines
execution, improving quality of service and addressing gaps in
employee productivity and process execution. The report noted that
clients appreciated NICE’s ease of use, quantity and quality of
features, and automation opportunity identification capability. The
report also recognized NICE’s strong security features, enabling
“it to have a significant presence in regulated industries such as
BFSI, healthcare and pharma, and government and public sector.”
“NICE has a strong vision and ability to differentiate through
continued investments in areas such as AI/ML to enhance its task
mining capabilities,” said Amardeep Modi, Vice President,
Everest Group. “It is also constantly improving its offerings
around product training and support, ease of use, data security,
and integration with its automation capabilities to improve the
familiarity and usability of its product. These are some of the key
factors that contributed to NICE’s position as a Leader in Everest
Group's Task Mining Products PEAK Matrix® assessment.”
Barry Cooper, President, WCX, NICE, said, “We are pleased
to be recognized as a Leader in this assessment, demonstrating
NICE’s excellence in task mining. Today’s work environment has
changed and employees work from anywhere. With NEVA Discover,
NICE’s task mining solution, the enterprise can get visibility into
local and remote employee performance and identify improvement
opportunities to help it thrive. We look forward to continuing to
lead the market with our strategic vision."
Click here to for complimentary access to the full report.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220914005077/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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