NICE Wins 2022 Best Practices Award for Technology Innovation Leadership in Asia-Pacific Market
19 Décembre 2022 - 2:00PM
Business Wire
Frost & Sullivan recognizes NICE for its
industry-leading solutions that deliver efficient and smart
AI-powered digital-first experiences
NICE (Nasdaq: NICE) today announced that it has
received Frost & Sullivan’s 2022 Asia-Pacific Cloud Contact
Center Services Technology Innovation Leadership Award for its
strong overall performance in the Asia-Pacific cloud contact center
services industry. With this Best Practices Award, Frost &
Sullivan, recognizes the company that delivers the best technology
solution for achieving remarkable product and customer success
while driving future business value.
Frost & Sullivan evaluated NICE for its complete CX and
workforce engagement solutions benefiting enterprise clients of all
sizes and industries. Their analysts recognized NICE as a leader in
delivering customer interaction solutions that help clients predict
customer intent, take action to improve service, and optimize
CX.
According to Frost & Sullivan, NICE “CXone delivers extended
digital-first reach, hyper-personalization, true omnichannel with
digital-to-voice elevation capabilities, real-time interaction
advising agents on critical customer behaviors, expanded
self-service capabilities, and a complete suite of workforce
engagement applications.” Regarding the Asia-Pacific market, Frost
and & Sullivan’s research noted that “Asia-Pacific has long
been key to NICE’s market expansion strategy with NICE increasing
its focus on adapting its solution to local preferences and
customer requirements.”
“Frost & Sullivan lauds NICE for differentiating itself in
the highly competitive market by having one of the industry’s
broadest and most innovative solution portfolios that delivers
efficient, consistent, and customized digital-first experiences,”
said Sherrel Roche, Industry Principal, Frost &
Sullivan. “As a leader in customer interaction solutions, NICE
has earned the 2022 Asia-Pacific Cloud Contact Center Services
Technology Innovation Leadership Award for its robust CX offerings,
successful integration of maturing technologies, and strategic
relationships with its clients, partners, and employees.”
NICE is delivering on the requirements of a new digital era,
proactively responding to the emerging market standard: SuiteForm,
an industry-leading innovation that combines a platform solution
with a full suite of digital-first applications. “It is no longer
enough to cobble together multiple applications to achieve
digital-first CX goals, and that is why NICE offers a comprehensive
suite of end-to-end CX solutions as part of its fully integrated,
scalable cloud-native platform, CXone,” said Darren Rushworth,
President, NICE International. “We are pleased to be recognized
by Frost and Sullivan as the leader in delivering CX solutions that
meet the needs of the Asia-Pacific market, and we see a great
opportunity for growth in that region as more and more
organizations move to a single, complete digital and voice customer
experience solution.”
About Frost & Sullivan For six decades, Frost &
Sullivan has been world-renowned for its role in helping investors,
corporate leaders, and governments navigate economic changes and
identify disruptive technologies, Mega Trends, new business models,
and companies to action, resulting in a continuous flow of growth
opportunities to drive future success. Contact us: Start the
discussion.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20221219005184/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com Investors Marty
Cohen, +1 551 256 5354, ET ir@nice.com Omri Arens, +972 3 763 0127,
CET ir@nice.com
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