NICE Named the Technology Leader in the 2022 SPARK Matrix™ for Customer Journey Analytics (CJA) Report
21 Février 2023 - 2:00PM
Business Wire
NICE positioned highest for Customer Impact and
Technology Excellence in Quadrant Knowledge Solutions’ independent
assessment of Customer Journey Analytics solutions
NICE (Nasdaq: NICE) today announced that it has been
recognized as the Technology Leader in the Quadrant Knowledge
Solutions 2022 SPARK Matrix™ for Customer Journey Analytics.
Providing key market insights, emerging technology trends, future
market outlook, and independent competitive evaluation, this
essential industry analysis ranks 17 leading vendors based on
Customer Impact and Technology Excellence criteria.
In the assessment, Quadrant Knowledge Solutions (QKS) defines
Customer Journey Analytics (CJA) as “a solution that tracks and
analyzes customer interactions across multiple channels and
touchpoints to allow organizations to optimize their customers’
journeys by minimizing friction, improving customer engagement with
the brands, and enhancing the overall customer experience.” * QKS
affirms that the CJA platform enables brands to uncover actionable
insights that drive better decision-making practices and
interaction outcomes.
The report states, “NICE’s Customer Journey Analytics platform’s
competitive differentiators include full-spectrum journey and
interaction analytics, industry-leading AI, intuitive and flexible
visualization, maps and insights sharing, and scalable, flexible,
and secure deployment model.” * QKS analysts applaud NICE for
providing a holistic solution that helps brands achieve their
business objectives by operationalizing customer data,
better-personalizing content, designing omnichannel marketing
programs, and optimizing marketing spending.
“Our leadership position in the 2022 Spark Matrix for Customer
Journey Analytics report reinforces NICE’s proven leadership in the
digital CX space—helping enterprises across verticals and regions
optimize every interaction in real time and on any touchpoint,”
said Barry Cooper, president, CX Division, NICE. “Our CJA
solution plays a key role in empowering CXi, our revolutionary
digital-first approach to customer gratification that strengthens
brand loyalty and maximizes client revenue.”
NICE’s uppermost position in this comprehensive CJA analysis
joins top ratings in other QKS assessments for 2022, as well,
including the SPARK Matrix: CCaaS and SPARK Matrix: WEM
reports—giving businesses the vetted information they need to
select the most innovative and effective CX solutions
available.
*Quadrant Knowledge Solutions, 2022 SPARK Matrix™ for Customer
Journey Analytics, December 2022
About Quadrant Knowledge Solutions Quadrant Knowledge
Solutions is a global advisory and consulting firm focused on
helping clients in achieving business transformation goals with
Strategic Business and Growth advisory services. At Quadrant
Knowledge Solutions, our vision is to become an integral part of
our client’s business as a strategic knowledge partner. Our
research and consulting deliverables are designed to provide
comprehensive information and strategic insights for helping
clients formulate growth strategies to survive and thrive in
ever-changing business environments. For more available research,
please visit https://quadrant-solutions.com/market-research/
About NICE With NICE (Nasdaq: NICE), it has never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered contact
center software. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner
with NICE to transform - and elevate - every customer interaction.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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