NICE Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
19 Avril 2023 - 2:00PM
Business Wire
NICE is identified as a provider using
conversational AI technology aimed at improving customer and
employee experience
NICE (Nasdaq: NICE) today announced that it has been
named a Leader in the 2023 Aragon Research Globe for Conversational
AI in the Intelligent Contact Center Report.
Aragon Research analysts evaluated 14 providers that are
including conversational AI technology within their intelligent
contact center (ICC) offerings, or providing solutions focused
exclusively for the ICC. Providers were ranked based on Strategy,
Performance and Reach. NICE was identified as a Leader and
highlighted for its open, cloud-native CXone platform with AI
across its portfolio and its ability to deliver across the entire
customer experience arena. NICE was also identified for its unique
ability to address the needs of the CXi (customer experience
interactions) market.
“It is evident that NICE is committed to driving brands to
master CXi,” said Jim Lundy, Founder and CEO of Aragon
Research. “NICE’s ability to address customers’ needs across
the entire journey from the initial digital entry point to the
final issue resolution is helping to deliver notable CX.”
This acknowledgment follows NICE’s recent announcement of the
industry’s first conversational CX integration with OpenAI’s
generative modeling, the same technology that powers ChatGPT, and
CXone. This pioneering integration of CXone Expert and OpenAI’s
technology, combined with NICE’s Enlighten AI models, enables
customers to resolve issues with automated self-service that looks
and sounds refreshingly human. With this integration, organizations
can create human-like conversational consumer experiences that
provide exceptional CX without engaging agents.
“One of the key tenants to mastering CXi is AI adoption. NICE
continues to make market-leading investments in the latest
cutting-edge conversational AI technology to distinguish our
solutions from our competitors,” said Barry Cooper, President,
CX Division, NICE. “We are honored to be identified for this
achievement by Aragon Research and we believe this demonstrates our
commitment to propelling brands to deliver seamless CX through
agent-assisted and unassisted interactions, intelligent virtual
assistants, and smart self-service. We are setting the standard for
brands to lead in the digital era in the contact center and
beyond.”
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230419005089/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
ET media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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