The awards acknowledge NICE’s digital
transformation leadership across four major regions, including
North America, Asia Pacific, Europe and Latin America
NICE (Nasdaq: NICE) has announced that Global
Banking & Finance Review, a financial media platform with over
three million readers worldwide, has named the company as “Best
Digital Transformation Partner Company,” across four major
geographic regions, including North America, Asia Pacific, Europe,
and Latin America, highlighting its strength and leadership in its
2023 Global Banking & Finance Awards competition.
NICE drives digital transformation through CXi (customer
experience interactions), delivering seamless CX by meeting
customers on any touchpoint, any time, regardless of where they are
in their journey. NICE helps brands master CXi through its
comprehensive end-to-end CX approach comprising digital entry
points, journey orchestration, smart self-service, prepared agents
and a complete performance suite, all embedded with purpose-built
CX Analytics, AI, and domain expertise.
NICE stands out with the Suiteform approach, delivering a suite
of best of breed solutions on an open cloud platform which is key
to CXi. With a proven track record in enabling CX transformations,
its strong financials, and a commitment to R&D investment and
innovation, NICE has the world’s largest CX partner community,
creating a platform built to meet organizations’ unique needs with
its CXone open cloud platform, the DEVone developer program, and
the NICE CXexchange application marketplace.
“As a global leader in digital transformation, NICE enables
organizations to address today’s consumer and employee
expectations, by delivering effortless, consistent, and
personalized digital-first experiences with CXone, the world’s
leading CX cloud platform,” notes Barak Eilam, CEO, NICE.
“NICE is driving adoption of CXi in the digital era. We appreciate
the recognition for our partnerships that provide exceptional
digital transformation journeys to diverse companies and industries
around the world.”
Explains Wanda Rich, Editor, Global Banking & Finance
Review, “Digital transformation has become an important part of
the fabric in how businesses are accelerating, performing and
dealing with new workforce and business challenges. Our 2023 judges
and editorial team congratulate NICE for its outstanding
contributions and leadership. NICE’s strengths are confirmed by its
significant customer base and its dedication to innovation by
providing the latest in advanced technologies, including its
exceptional cloud platform. We are honored to acknowledge NICE and
its partnerships across North America, Asia Pacific, Europe and
Latin America."
NICE’s Digital Transformation approach integrates digital
systems, customer experience platforms, applications, and
infrastructure for a more cohesive and personal digital customer
journey. NICE’s successful digital transformation also maps the
customer journey and building tools and applications around it,
focusing on specific critical points. FluenCX, NICE’s complete
digital CX offering, provides the ability to engage customers on
their terms informed by real conversations throughout the
customer’s journey. FluenCX understands exactly when, where, and
how to deliver great outcomes using a data-driven approach. With
digital agility to provide intelligent responses with asynchronous
communications to guide customers and deliver proactive customer
engagement, FluenCX increases right first-time action and
operational efficiency.
To read more on NICE’s digital customer service and contact
center experiences, please click here.
Please click here to learn more about the 2023 Global Banking
& Finance Review award wins.
About Global Banking & Finance Review Global Banking
& Finance Review® is a leading Financial Platform established
in 2010 – A Media Powerhouse with its own Online Portal, Print
& Digital magazine reaching over 3 million readers worldwide on
an annual basis. Since the inception of the Global Banking &
Finance Awards® in 2011, The Awards reflect the innovation,
achievement, strategy, progressive and inspirational changes taking
place within the Global Financial community. The awards were
created to recognize companies of all sizes which are prominent in
particular areas of expertise and excellence within the financial
world. The Banking awards & the Financial Awards are known
throughout the global banking and financial community as a symbol
of excellence.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230420005057/en/
Corporate Media Contact Cindy Morgan-Olson, +1 646 408
5896, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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