SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of February 2025 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form 40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Selected by Fire
Department of New York to Digitally Transform Evidence Management, dated February 10, 2025
99.2 NICE Reports 400%
Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service, dated February 27, 2025
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf
by the undersigned, thereunto duly authorized.
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NICE LTD.
Name: /s/
Noa Farkas Gluck
Title: Head of Corporate Legal
Dated: March 7, 2025
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Selected by Fire Department of New York to Digitally Transform Evidence
Management
Bureau of Fire Investigation for largest fire department in the US will leverage NICE technology to investigate and
bring cases involving suspicious fires to resolution faster
Hoboken, N.J., February 10, 2025 – NICE (Nasdaq: NICE) today announced that the Fire Department of New York (FDNY) has selected NICE Investigate, one of the solutions in NICE’s Evidencentral platform, to digitally transform how it manages digital evidence used
in fire investigations. The FDNY’s Bureau of Fire Investigation will leverage NICE Investigate to digitally transform how it collects, analyzes and shares digital evidence, and to investigate and bring cases involving suspicious fires to resolution
faster. The Fire Department of New York is the largest fire department in the United States and second largest in the world, and is universally recognized as the world's busiest and most highly skilled emergency response agency, responding to
millions of emergency calls annually.
Part of the Evidencentral platform, the NICE Investigate cloud-based Software as a Service (SaaS) digital evidence management solution
digitally transforms how investigators receive, interact with, manage, and share digital evidence. NICE Investigate also features built-in AI and automation capabilities
for object detection and redaction, automated case building, video and audio transcription, optical character recognition (OCR), finding evidence connections, and analytics.
Chris Wooten, Executive Vice President,
NICE, said, “As a technology partner to the Fire Department of New York for two decades, NICE is thrilled to continue to support the FDNY
through this digital transformation initiative. Technology is essential to modern-day fire departments, and the FDNY is among the most technologically advanced agencies in
the nation. With the addition of NICE Investigate, the FDNY Bureau of Investigations will now have one place to manage and store growing digital evidence, and the ability to conduct more efficient and effective fire investigations. Investigators
will also be able to share digital evidence with prosecutors through a more streamlined process, and sooner, in support of New York State’s stringent discovery laws.”
The FDNY’s Bureau of Fire Investigation conducts criminal investigations on thousands of arsons and fire-related crimes annually, including
fatal and suspicious fires. This requires investigators to collect and analyze many different types of digital evidence, from crime scene photos and computer aided dispatch (CAD) records, to 911 calls and CCTV video. Currently, this process requires
investigators to log into different systems, submit manual requests, and physically drive to the location of fires to canvas for and collect CCTV video.
By integrating with the FDNY’s case management and electronic records request systems, NICE Investigate will consolidate evidence into a
single pane of glass, giving investigators one place to collect, analyze, store and manage case evidence, including CAD records, interview room video, lab reports, crime scene photos, and supplemental reports. Investigators can also leverage NICE
Investigate to request copies of 911 calls, or to reach out to businesses or private citizens with registered CCTV or ring cameras to request CCTV video. Uploaded videos are automatically converted to a playable format.
NICE Investigate’s workflow and automation technology will
also make it easier for the FDNY’s Bureau of Fire Investigation team to share digital evidence with law enforcement partners and prosecutors. Investigators can
share case files and digital evidence simply by sending a secure link. NICE Investigate automatically tracks when evidence is received and opened.
To ensure a seamless migration to these new capabilities, NICE will be ingesting and indexing digital evidence related to current and
ongoing fire investigations (from the FDNY’s current legacy system) into NICE Investigate case folders in the cloud.
To learn more about NICE’s digital
transformation solutions for Public Safety and Justice:
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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About the Fire Department of New York
As the largest fire department in the United States and the
second largest in the world, the Fire Department of New York (FDNY) is universally recognized as the world's busiest and most highly skilled emergency response agency. The FDNY responds to millions of emergency calls annually. The
Department's primary mission is to provide fire protection, emergency medical care, fire prevention, and other critical public safety services to residents and visitors of New York City's five boroughs. Since its inception in 1865, the FDNY has
helped lead efforts to make New York City the safest large city in the country. The FDNY has more than 17,000 employees, 218 firehouses, 39 EMS stations, and a fleet of more than 1,300 apparatus, specialty vehicles, ambulances and fireboats. As a
department within the FDNY, the Bureau of Fire Investigation conducts criminal investigations into arsons and fire-related crimes, to determine the origin and cause of all complex, fatal, and suspicious fires. More info at https://www.nyc.gov/site/fdny/.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE
helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth
faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to
incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more
smoothly, from incident to court. https://www.nicepublicsafety.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation
Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements
can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth
strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and
applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in
currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may
disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.2
NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI
Agents Power Future of Customer Service
Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2
trillion AI-analyzed words per month in 2024
Hoboken, N.J., February 27, 2025 – NICE (Nasdaq: NICE) today revealed a surge in the number of customer
service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionize the way they leverage their data with AI to drive proactive and predictive customer
service. CXone Mpower stands at the forefront of this revolution, enabling both automation and workforce augmentation to deliver comprehensive customer service automation.
2024 Customer Highlights
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Sony,
one of the most comprehensive entertainment companies in the world, identified 40% of its inquiries were automation-ready, leading to a 15.9% self-service resolution rate with Autopilot. As a result, Sony achieved historic customer
satisfaction ratings.
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Carnival UK, a leading cruise operator, set a new standard for technology
augmented guest experiences in the travel sector. The company streamlined 1.2 million guest interactions annually with CXone Mpower, driving immediate efficiency gains and positioning itself for long-term scalability.
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TD Bank Group, one of North America’s largest banks, empowered its workforce through improved AI-powered scheduling and workforce engagement management, cutting customer wait times by 88 million minutes in a single year even as the volume of
calls handled increased by 11% and achieved record-breaking customer satisfaction.
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Lowes,
one of the largest home improvement retailers in the world, leveraged automation to streamline its scheduling, saving over $1 million in operational costs, and automating 434,000 hours of schedule changes.
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Realtor.com leveraged automation to free up its analysts to spend more time evaluating interactions at scale, leading to improved legal compliance reporting and agent performance insights. This has enabled them to redeploy their quality team
to drive business and revenue from time saved.
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CVS Caremark leveraged NICE’s AI-powered flexible scheduling to ease agents’ and supervisors’ workloads leading to 40% increase in positive sentiment related to scheduling, 18% improvement in scheduling efficiency and a 14% reduction in manual
workforce management administrative tasks.
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Barry Cooper, President, CX Division,
NICE, said, “We’ve reached a pivotal moment in the customer service evolution where automation now touches every interaction. As shown by 2024’s historic numbers, businesses are realizing the immense value of AI and human collaboration in
driving automated customer service. CXone Mpower is setting this new standard as the complete AI platform for workforce augmentation, interaction orchestration and service automation.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer
experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over
25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks,
please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains
forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of
the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of
changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against
the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of
conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our
filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the
Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
