BellSouth is Prepared for 2005 Hurricane Season
25 Mai 2005 - 3:00PM
PR Newswire (US)
BellSouth is Prepared for 2005 Hurricane Season -- Company Provides
Customers with a Reliable Network and Tips to Stay Connected --
ATLANTA, May 25 /PRNewswire/ -- In 2004, BellSouth (NYSE:BLS)
maintained service in every one of its central offices during the
onslaught of four hurricanes over the span of six weeks. Nearly one
year later, the company has enhanced its emergency preparedness
plans to produce a network and legion of employees that are even
better equipped to weather the 2005 hurricane season. "BellSouth
has one of the most advanced, reliable and resilient networks in
the world," said Rod Odom, president of network services -
BellSouth. "Our customers can trust that, in the event of a
hurricane or other natural disaster, BellSouth will be there to
keep them connected and maintain the quality of service they have
come to expect from this company." BellSouth has emergency
preparedness plans in place to ensure that it responds quickly to a
natural disaster. BellSouth has incorporated enhanced tracking
technologies into its planning process to more effectively forecast
impacts of a storm to its network. BellSouth's priorities during
and after a natural disaster are to provide back-up to its network
in affected areas and to quickly and effectively initiate recovery
efforts. BellSouth provides back-up to critical areas of its
network in the event of a commercial power outage through batteries
and diesel-powered electric generators that are either permanently
installed in facilities or stored in warehouses across the
Southeast. In addition, BellSouth has more than one thousand
portable generators on standby, ready to be loaded and transported
to an area hit by a storm. BellSouth also provides back-up using
technology that instantaneously re- routes communications through
its network in the event of an outage. As the recovery process
begins, BellSouth employees work tirelessly to restore service and
repair damaged facilities, often with the help of loaned
technicians from other regions and telecommunications companies. In
2004, more than 1,300 technicians were loaned to aid in BellSouth's
restoration efforts. BellSouth offers customers several tips to
stay safe and connected before, during and after a hurricane or
other natural disaster: Before the Storm: * BellSouth has compiled
a list of emergency contact information on its Web site at
http://www.bellsouthcorp.com/emergency . During a hurricane or
other severe storm, BellSouth will update the site with status
information on the BellSouth network. * Check out the Community
Information Pages in local editions of The Real Yellow Pages(R)
from BellSouth. The section includes critical information for
hurricane and severe weather planning, surviving and recovery. The
Severe Weather Planner can also be found online at
http://www.realpageslive.com/ . * Designate a friend or family
member outside the storm area as a central contact and plan for
everyone in your family to contact that person to relay status and
location information. * Ensure that your home and business are
equipped with the proper telephone services to re-route
communications in the event of a service interruption. BellSouth
offers products like BellSouth(R) Voice Mail, CrisisLink(SM),
Remote Access Call Forwarding, Call Forwarding Don't Answer and
Call Forwarding Busy Line. * Make sure that your cordless and
wireless phones all work properly and are charged and that
batteries and car chargers are available. * Make sure that you have
at least one traditional wireline telephone, as cordless phones
will not function in the event of a power outage. * Program all
emergency contact numbers into your Cingular Wireless(R) phone.
Make sure that everyone in your family has the home, work and cell
numbers of family members, friends and co-workers with whom they
will want to communicate. * Consider additional cell phones for
your family's use or for storage in your safe room/basement. The
Cingular(R) Family Talk and Prepaid plans offer great options for
staying in touch during an emergency. * Consider downloading new
tools that will give you the latest weather forecasts and traffic
updates. Cingular offers tools such as My-Cast Weather, available
for download at http://www.cingular.com/media , to help you stay
up-to-date over your wireless device. During the Storm: * Use your
phone for necessary calls only, leaving lines open for emergencies.
* During a power outage, your phone line may be inoperable if your
cordless phone, caller ID unit or other telephone equipment
requires external power. Plug a non-electrical telephone directly
into a phone jack to verify if you have service. * During extremely
high calling volume periods, you may experience a slow dial tone.
If you don't hear a dial tone immediately when you pick up your
phone, wait a few seconds or hang up and try your call again later.
* Consider short/text messaging service (SMS) as a communications
alternative. Sending a text message requires less signal strength
and can be a fast and effective alternative to voice calls during
an emergency. After the Storm: * Expect delays in getting calls
through because of high demand for service. * It is still a crisis
situation - keep your calls short to allow emergency calls to get
through. * To request residential repair when calling: -- From a
BellSouth phone - dial 611 -- From wireless or non-BellSouth phone
or outside of Florida - 1.800.432.1424 -- In Spanish from a
BellSouth phone - 1.888.707.2840 -- In Spanish from wireless or
non-BellSouth phone or outside of Florida - 1.800.828.4652 * To
request business repair when calling: -- From a BellSouth phone -
1.866.620.6900 -- From wireless or non-BellSouth phone or outside
of Florida - 1.800.252.0803 About BellSouth Corporation BellSouth
Corporation is a Fortune 100 communications company headquartered
in Atlanta, Georgia. BellSouth has joint control and 40 percent
ownership of Cingular Wireless(R), the nation's largest wireless
voice and data provider with more than 50 million customers. Backed
by award winning customer service, BellSouth offers the most
comprehensive and innovative package of voice and data services
available in the market. Through BellSouth Answers(R), residential
and small business customers can bundle their local and long
distance service with dial-up and high-speed DSL Internet access,
satellite television and Cingular(R) Wireless service. For
businesses, BellSouth provides secure, reliable local and long
distance voice and data networking solutions. BellSouth also offers
online and directory advertising through BellSouth(R)
RealPages.com(R) and The Real Yellow Pages(R). BellSouth believes
that diversity and fostering an inclusive environment are critical
in maintaining a competitive advantage in today's global
marketplace. More information about BellSouth can be found at
http://www.bellsouth.com/ . DATASOURCE: BellSouth Corporation
CONTACT: Nadine Randall of BellSouth, +1-404-829-8724, or Web site:
http://www.bellsouth.com/ http://www.bellsouthcorp.com/emergency
http://www.realpageslive.com/ http://www.cingular.com/media Company
News On-Call: http://www.prnewswire.com/comp/095650.html
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