Deployment of Vynamic® Smart Vision I Shrink
Reduction from Diebold Nixdorf follows successful pilot program at
Intermarché store in La Farlède
NORTH
CANTON, Ohio, Jan. 8, 2025
/PRNewswire/ -- Faced with the growing challenges of
the retail sector, Groupement Mousquetaires, a French retail
group with brands like Intermarché, Netto and Bricomarché, plans to
address fraud at its self-service checkouts with an
AI-powered solution from Diebold Nixdorf (NYSE: DBD). After
successfully piloting Vynamic® Smart Vision I Shrink
Reduction, designed to tackle the most common causes of loss in
retail store environments, Groupement Mousquetaires is preparing to
implement the solution across the group's store locations. This
innovative project represents a significant step forward in the
fight against shrinkage at self-service checkouts (SCOs), boosting
operational efficiency and enhancing the customer experience.
Vynamic Smart Vision I Shrink Reduction uses technology to
analyze customers' behavior and activities in real-time, detecting
if an item passes through without being scanned, items stacked on
top of each other or if a customer leaves the checkout without
paying. In the event of an error, the customer is alerted via an
on-screen message, and store attendants also receive an alert on
their mobile terminal.
Maxime Canu, member of
Inno Lab at Groupement
Mousquetaires, explains: "With this AI technology solution from
our partner Diebold Nixdorf, we have designed an innovation that
revolutionizes self-service checkout management. It benefits
everyone: customers, staff members and our retailers. The ability
to reduce losses, make transactions more fluid and remove friction
for consumers marks a real turning point for our sector."
Since its introduction at the Intermarché store in La Farlède in
March 2024, the AI-powered solution
has produced remarkable results:
- Erroneous transactions, a major concern for retailers, dropped
from 3% to less than 1%. This significant improvement highlights
the effectiveness of the Smart Vision technology to identify
anomalies. This advancement enables shoppers to rectify a
transaction on their own and helps retailers reinforce control
processes, ultimately reducing financial losses.
- Thanks to this solution, cashier interventions fell nearly 15%,
helping transactions in the self-service checkout area become
smoother and require less manual intervention. This translates into
reduced waiting times and an optimized shopping experience for
customers, enabling staff to concentrate on higher-value
tasks.
Laurent Hugou, owner of the Intermarché store in La Farlède
and president of Stime, the Information System Department of
Groupement Mousquetaires, said: "Thanks to this AI-powered
solution from Diebold Nixdorf we have seen a significant reduction
in errors, which eases the workload for our team and improves the
experience for our customers. Interactions between staff and
customers have become smoother and more pleasant. After just six
months in use, this technology has already become indispensable to
our day-to-day operations."
Matt Redwood, vice president,
Retail Technology Solutions at Diebold Nixdorf said: "We are
excited to take the next step with Groupement Mousquetaires and
prepare the rollout after achieving strong results during the test
phase. Our combined solution out of hardware, software and service
globally has been designed alongside retailers, keeping store
staff, serviceability and customer experience in mind. It provides
a range of actionable outputs that help the retailer combat shrink
without alienating their customers."
About Groupement Mousquetaires
Groupement
Mousquetaires was created in 1969 and is based on a private
initiative. It gathers together over 3,000 independent
entrepreneurs, 150,000 employees and has over 4,000 stores that are
part of 7 store brands Intermarché, Netto (food); Bricomarché,
Brico Cash, Bricorama (home equipment); Roady and Rapid Pare-Brise
(mobility). Groupement Mousquetaires has its own support services,
logistics bases and 56 factories agri-food companies, all located
in France. Groupement
Mousquetaires also deploys its brands in Belgium, Poland and Portugal. To find out more:
www.mousquetaires.com.
About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD),
Incorporated, automates, digitizes and transforms the way people
bank and shop. As a partner to the majority of the world's top 100
financial institutions and top 25 global retailers, our integrated
solutions connect digital and physical channels conveniently,
securely and efficiently for millions of consumers each day. The
company has a presence in more than 100 countries with
approximately 21,000 employees worldwide.
Visit www.dieboldnixdorf.com for more information.
X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf
DN-R
View original content to download
multimedia:https://www.prnewswire.com/news-releases/france-retailer-groupement-mousquetaires-prepares-for-rollout-of-ai-powered-shrink-reduction-solution-302345571.html
SOURCE Diebold Nixdorf, Incorporated