Global Report Reveals ‘Composite AI’ Will Be Central to the Successful Adoption of Artificial Intelligence in the Enterprise
12 Décembre 2023 - 2:00PM
Business Wire
While 83% of technology leaders say AI has
become mandatory, 95% say generative AI would be more beneficial if
it were enriched and prompted by other types of AI
Dynatrace (NYSE: DT), the leader in unified observability and
security, today announced the findings of an independent global
survey of 1,300 CTOs, CIOs, and other technology leaders in large
organizations. The research reveals that organizations are
increasing their investments in AI across all areas of their
business to improve productivity, automate tasks, reduce costs, and
keep pace with the competition. Alongside the clear advantages of
AI, however, there are also challenges and risks that organizations
need to manage, from ensuring the outputs of generative AI are
trustworthy to support business-critical use cases to maintaining
compliance with internal policies and global regulations related to
data security and privacy.
These findings underscore the need for a composite approach to
AI, whereby organizations combine multiple types of AI—such as
generative, predictive, and causal—and different data sources—such
as observability, security, and business events. This approach
brings precision, context, and meaning to AI outputs.
The complimentary report, The state of AI 2024: Challenges to
adoption and key strategies for organizational success, is
available for download.
Findings from the research include:
- 83% of technology leaders say AI has become mandatory to keep
up with the dynamic nature of cloud environments.
- 82% of technology leaders say AI will be critical to security
threat detection, investigation, and response.
- 88% of technology leaders expect AI to extend access to data
analytics to nontechnical employees through natural language
queries.
- 62% of organizations have already changed the job roles and
skills they are recruiting for because of AI.
- 88% of technology leaders think AI will enable cloud cost
efficiencies by supporting FinOps practices.
- 61% of technology leaders will increase investment in AI over
the next 12 months to speed up development by automatically
generating code.
“AI has become central to how organizations drive efficiency,
improve productivity, and accelerate innovation,” said Bernd
Greifeneder, Chief Technology Officer at Dynatrace. “The release of
ChatGPT late last year triggered a significant generative AI hype
cycle. Business, development, operations, and security leaders have
set high expectations for generative AIs to help them deliver new
services with less effort and at record speeds. However, as
organizations endeavor to realize the expected value, it becomes
evident that generative AI requires domain-specific tuning and
integration with other technologies, including other types of AI.
In addition, organizations must use AI securely and responsibly and
monitor it closely to manage cost and user experience. This will
help them provide accurate results, reduce expenses, and prevent
employees from exposing sensitive data or creating vulnerabilities
in their environments.”
Additional findings include:
- 93% of technology leaders are concerned that AI could be used
for non-approved uses as employees become more accustomed to using
tools such as ChatGPT.
- 95% of technology leaders are concerned that using generative
AI to create code could result in leakage and improper or illegal
use of intellectual property.
- 98% of technology leaders are concerned that generative AI
could be susceptible to unintentional bias, error, and
misinformation.
- 95% of technology leaders say generative AI would be more
beneficial if enriched and prompted by other types of AI that can
provide precise facts about current states and accurate predictions
about the future.
“One of the most significant challenges organizations face with
generative AI is achieving meaningful responses that users can
trust to solve specific use cases and problems,” continued
Greifeneder. “Especially for use cases that involve automation and
depend on data context, taking a composite approach to AI is
critical. For instance, automating software services, resolving
security vulnerabilities, predicting maintenance needs, and
analyzing business data all need a composite AI approach. This
approach should deliver the precision of causal AI, which
determines the underlying causes and effects of systems’ behaviors,
and predictive AI, which forecasts future events based on
historical data. Predictive AI and causal AI not only provide
essential context for responses produced by generative AI but can
also prompt generative AI to ensure precise, non-probabilistic
answers are embedded into its response. If organizations get their
strategy right, combining these different types of AI with
high-quality observability, security, and business events data can
significantly boost the productivity of their development,
operations, and security teams and deliver lasting business
value.”
Methodology
This report is based on a global survey conducted by Coleman
Parkes and commissioned by Dynatrace of 1,300 CTOs, CIOs, and other
senior technology leaders involved in IT operations and DevOps
management in large organizations with over 1,000 employees. The
sample included 200 respondents in the US, 100 in Latin America,
600 in Europe, 150 in the Middle East, and 250 in Asia Pacific.
About Dynatrace
Dynatrace (NYSE: DT) exists to make the world’s software work
perfectly. Our unified platform combines broad and deep
observability and continuous runtime application security with the
most advanced AIOps to provide answers and intelligent automation
from data at an enormous scale. This enables innovators to
modernize and automate cloud operations, deliver software faster
and more securely, and ensure flawless digital experiences. That’s
why the world’s largest organizations trust the Dynatrace® platform
to accelerate digital transformation.
Curious to see how you can simplify your cloud and maximize the
impact of your digital teams? Let us show you. Sign up for a free
15-day Dynatrace trial.
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version on businesswire.com: https://www.businesswire.com/news/home/20231212775939/en/
Investor Contact: Noelle Faris VP, Investor Relations
Noelle.Faris@dynatrace.com Media Relations: Jerome Stewart VP,
Communications Jerome.Stewart@dynatrace.com
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