BMO Scales Digital Banking Capabilities for Customers Worldwide with Dynatrace
13 Février 2024 - 2:00PM
Business Wire
AI-powered analytics unify enormous volumes of
cloud data and deliver precise answers and automation that fuel
continuous innovation
Dynatrace (NYSE: DT), the leader in unified observability and
security, today announced that BMO, North America’s eighth largest
bank by assets, is using the Dynatrace® platform to scale its
digital capabilities and deliver best-in-class experiences to
customers worldwide. As demand for digital interactions increases,
BMO has reimagined traditional services and is optimizing operating
efficiencies to enhance customer loyalty.
To do this, the bank works with Dynatrace. The Dynatrace
platform’s core technologies, including the Grail™ data lakehouse
and Davis® hypermodal AI, along with its continuous automation
capabilities, assist BMO’s Technology, Resiliency, and Experience
Operations (TREO) team in accessing precise answers about its
technology environment. The insights BMO gains from Dynatrace have
helped the bank continually improve the digital banking experience
for customers, providing faster, more innovative banking
experiences with lower risk.
“To drive our digital-first strategy and continue delivering
speed and scale for our customers, BMO innovates rapidly and with
confidence,” said Angela Sim, Chief Technology, Resiliency,
Experience and Operations Officer, BMO. “The Dynatrace platform has
allowed our team to embrace the principles of site reliability
engineering (SRE) and ensures reliability is built into the core of
our digital banking services. With the help of Dynatrace, we have
significantly improved our response time and are increasing our
continuous service availability. This allows us to focus on driving
innovation and improving the digital experience, helping millions
of customers make real financial progress.”
Dynatrace Grail unifies, stores, and processes BMO’s data while
retaining the context of the environment where it originated.
Dynatrace Davis AI then leverages the unified data from Grail to
deliver precise answers in real time, enabling BMO’s TREO team to
identify, report, and resolve issues instantly. This has resulted
in an 80% reduction in the bank’s mean time to identify (MTTI)
issues and root cause analysis (RCA) timelines.
"The Dynatrace platform has already delivered significant
benefits to BMO,” continued Sim. “For example, log analytics
previously required manual input that would take significant time
and resources to complete. With Dynatrace, this process happens in
seconds. In a rapidly evolving market, these efficiencies allow us
to free up human resources, enabling employees to focus on
delivering expert advice and strategic innovation.”
Visit our Customer Stories page for more details on how BMO uses
Dynatrace to deliver reliable digital services to its
customers.
About Dynatrace
Dynatrace (NYSE: DT) exists to make the world’s software work
perfectly. Our unified platform combines broad and deep
observability and continuous runtime application security with
Davis® hypermodal AI to provide answers and intelligent automation
from data at an enormous scale. This enables innovators to
modernize and automate cloud operations, deliver software faster
and more securely, and ensure flawless digital experiences. That’s
why the world’s largest organizations trust the Dynatrace® platform
to accelerate digital transformation.
Curious to see how you can simplify your cloud and maximize the
impact of your digital teams? Let us show you. Sign up for a 15-day
Dynatrace trial.
About BMO
BMO Financial Group is the eighth largest bank in North America
by assets, with total assets of $1.25 trillion as of July 31, 2023.
Serving customers for 200 years and counting, BMO is a diverse team
of highly engaged employees providing a broad range of personal and
commercial banking, wealth management, global markets and
investment banking products and services to over 13 million
customers across Canada, the United States, and in select markets
globally. Driven by a single purpose, to Boldly Grow the Good in
business and life, BMO is committed to driving positive change in
the world, and making progress for a thriving economy, sustainable
future, and inclusive society.
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version on businesswire.com: https://www.businesswire.com/news/home/20240213269326/en/
Investor Contact: Noelle Faris VP, Investor Relations
Noelle.Faris@dynatrace.com
Media Relations: Jerome Stewart VP, Communications
Jerome.Stewart@dynatrace.com
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