Global Leader Recognizes HICV Owner
Support for Providing 'An Outstanding Customer Service
Experience' for Phone Support in 2023
ORLANDO,
Fla., Aug. 28, 2023 /PRNewswire/ -- Holiday Inn
Club Vacations Incorporated (HICV), an international vacation
ownership company, today announced that it has been recognized by
J.D. Power for the second consecutive year for providing "An
Outstanding Customer Service Experience" with live phone
interactions by its Owner Support team in 2023. Last year, HICV
became the first company in the industry to achieve this
certification.
"Earning this prestigious J.D. Power certification, for the
second consecutive year, demonstrates our commitment to customer
obsession and delivering top-tier service when our customers call,"
said John Staten, President and
Chief Executive Officer at Holiday Inn Club Vacations Incorporated.
"This achievement reflects the dedication of our Owner Support
team. I'm incredibly proud of this accomplishment, as it
illustrates our unwavering dedication to transforming the guest
experience, while also driving the vacation ownership industry
forward."
Jolyon Bulley, Americas CEO, IHG
Hotels & Resorts, added: "Creating excellent guest experiences
is not just a goal, but a commitment to exceed expectations at
every touchpoint. Earning a second consecutive customer service
certification from J.D. Power demonstrates a steadfast commitment
to delivering the best experience to our customers, reflecting the
hard work and passion of the Holiday Inn Club Vacations team."
The J.D. Power customer service certification program uses a
series of national benchmarks, established through comprehensive
research spanning across several industries, to measure excellence
in customer service. The program's best practices and benchmarks
are updated annually to account for changing consumer preferences.
Additionally, the certification process includes a satisfaction
survey with recently serviced customers in the specific channel
being certified.
"Kudos to Holiday Inn Club Vacations for receiving back-to-back
J.D. Power certifications for an outstanding customer service
experience with phone support," said Jason
Gamel, ARDA's President and CEO. "This accolade is a
superlative for customer service for HICV, and to have this level
of recognition from a globally respected organization like J.D.
Power, for the second year in a row, serves as inspiration for the
entire sector."
Holiday Inn Club Vacations offers a vast network of resorts,
built with families in mind, located across top travel destinations
in the U.S. and the Mexican Caribbean. For more information on
Holiday Inn Club Vacations and its growing network of resorts,
visit holidayinnclub.com.
J.D. Power 2023 Certified Customer Service ProgramSM
recognition is based on successful completion of an evaluation and
exceeding a customer satisfaction benchmark through a survey of
recent servicing interactions. For more information, visit
www.jdpower.com/ccc.
About Holiday Inn Club Vacations
Incorporated
Encompassing resorts across the United States and the Mexican Caribbean,
Holiday Inn Club Vacations Incorporated is a resort, real estate,
and travel company with a mission to be the most loved brand in
family travel by delivering easy-to-plan, memorable vacation
experiences that strengthen families.
Based in Orlando, Fla., the
company has been a leader in the vacation ownership industry since
1982, when Holiday Inn® founder Kemmons
Wilson debuted the company's flagship property, Holiday Inn
Club Vacations® at Orange Lake Resort, next to Orlando's Walt Disney World® Resort.
Today, the Holiday Inn Club Vacations resort portfolio spans
across the United States, and into
the Mexican Caribbean, with the company's international expansion
in May 2023. Throughout its history,
the company has maintained the core family values true to its
founding Wilson family, while aggressively pursuing growth,
transforming its member engagement model and building an
industry-leading team passionate about the guest
experience.
About IHG
IHG Hotels & Resorts [LON:IHG, NYSE:IHG
(ADRs)] is a global hospitality company, with a purpose to provide
True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one
of the world's largest hotel loyalty programmes, IHG has over 6,000
open hotels in over 100 countries, and more than 1,900 in the
development pipeline.
- Luxury & Lifestyle: Six Senses Hotels Resorts
Spas, Regent Hotels & Resorts, InterContinental
Hotels & Resorts, Vignette Collection, Kimpton Hotels
& Restaurants, Hotel Indigo
- Premium: voco hotels, HUALUXE Hotels &
Resorts, Crowne Plaza Hotels & Resorts, EVEN
Hotels
- Essentials: Holiday Inn Hotels &
Resorts, Holiday Inn Express, Garner hotels, avid
hotels
- Suites: Atwell Suites, Staybridge
Suites, Holiday Inn Club Vacations, Candlewood
Suites
- Exclusive Partners: Iberostar Beachfront
Resorts
InterContinental Hotels Group PLC is the Group's holding company
and is incorporated and registered in England and Wales. Approximately 345,000 people work
across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and
reservations and IHG One Rewards. To download the new IHG
One Rewards app, visit the Apple App or Google
Play stores.
For our latest news, visit our Newsroom and follow us
on LinkedIn, Facebook and Twitter.
Media Contact:
Linda
Beltran, Holiday Inn Club Vacations
407.395.6340
lbeltran@holidayinnclub.com
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SOURCE Holiday Inn Club Vacations