ExxonMobil Marine Lubricants Launches One-of-a-Kind Technical Help Desk to Troubleshoot Customer Questions and ConcernsExxonMob
03 Avril 2006 - 3:00PM
Business Wire
New Service Provides Phone and E-Mail Support for Marine Lubricants
Customers Worldwide ExxonMobil Marine Lubricants today announced
the creation of a Technical Help Desk to enable its customers
anywhere in the world to obtain reliable answers to ship-related
lubrication problems or concerns. This quick-response service is
available via telephone or e-mail. The Technical Help Desk will be
staffed by lubrication specialists versed in technical issues
specific to the marine industry. Assistance is available Monday -
Friday, 8:00 a.m. to 5:00 p.m. in each of the time zones: Americas
(GMT-5), Asia Pacific (GMT+8) and Europe/Africa/Middle East
(GMT+1). "Our marine lubricants specialists have a solid
understanding of lubricant-related subjects, and they also have
access to ExxonMobil's marine databases on issues that range from
equipment lubricant recommendations to oil analysis
interpretation," said Ken Fritz, global marketing manager,
ExxonMobil Marine Lubricants. "By providing reliable answers to
questions and basic marine lubrication solutions in a timely
manner, we are offering our customers a resource to simplify the
way they do business." ExxonMobil's Technical Help Desk is
structured to provide fast responses to various technical
questions. Callers can simply ask for assistance on the
fundamentals of lubrication, or they can get specific
problem-solving advice, including technical help with
equipment-lubrication issues. The Technical Help Desk specialists
can also leverage the extensive technical resources of ExxonMobil
to help their customers with their lubrication needs. To reach the
Technical Help Desk, ExxonMobil's marine lubricants customers in
the Americas can call +1 718-354-1392, or toll-free in the U.S. at
+1 800-662-4525; in the Asia Pacific the number is +65-6562-6376 or
toll-free in Australia, China, Hong Kong, Japan, New Zealand,
Singapore, South Korea and Taiwan at 800-2762-7463; and in Europe,
Africa and the Middle East the phone number is +420-22145-6618. The
e-mail address for ExxonMobil's Technical Help Desk is
marinelubetech@exxonmobil.com. Exxon Mobil Corporation has been
serving the lubrication needs of the marine industry since the
1880s. Today, its global marine lubricants organization, ExxonMobil
Marine Limited, is a leading supplier of mineral and synthetic
oils, providing unsurpassed technical expertise and service for
marine customers in nearly 200 countries and territories.
ExxonMobil is a trademark of Exxon Mobil Corporation or one of its
subsidiaries. ExxonMobil is comprised of numerous affiliates and
subsidiaries, many with names which include Esso, Mobil, Exxon, or
ExxonMobil. Nothing in this document is intended to override or
supersede the corporate separateness of local entities.
Responsibility for local action and accountability remains with the
local ExxonMobil-affiliated entities.
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