CHRDD Chordiant Software (MM)

Chordiant Software, Inc. (Nasdaq:CHRDD), the leading provider of Customer Experience (Cx�) software and services, and DAK, Germany�s second largest compulsory health insurance company, today announced DAK�s intention to equip its employees with the Chordiant Enterprise Platform. The New IT solution will help DAK to further improve its internal working processes and to lower administration costs. Previously, DAK�s IT infrastructure included a highly integrated main solution for the health insurance business, accompanied by less integrated custom applications and standard solutions. This meant that users needed to have comprehensive knowledge of every business process involved and were forced to operate a number of different systems simultaneously. The new Chordiant solution provides a 360-degree view of every customer, including complete customer history within a single browser window. DAK�s employees get access to all data and applications without the need to switch to other systems, resulting in optimised working processes, a reduced number of errors and a decrease in employee training times. �Our main target is to increase the quality of services and consultancy,� said Andreas Strausfeld, Division Manger IT-Services at DAK. �With Chordiant, we are able to provide our employees with a process- and role-based system that assists their daily work in an optimal way. At the same time the flexible processes keep our costs low.� The integrated, SOA-based solution uses Web 2.0 technology and integrates DAK�s new, IP-based platform for audio and data communication. This will enable employees to use IP-telephony via virtual private network. �DAK�s decision to implement our application confirms that Chordiant is an optimal solution for large enterprises that need to maintain flexibility, without requiring changes in the inventory management systems to adapt to changes in working processes,� said J�rgen Neubauer, Managing Director Chordiant Germany. �The demand for this kind of solution is continually increasing, as wee see from a growing number of our customers.� With the implementation of the integration platform, DAK strengthens its leadership in IT innovation in the health insurance sector. As an IT service provider, DAK offers support and cooperation to compulsory health care companies. Recently DAK concluded an IT partnership with the federal associations of BKK and IKK, both large German health insurance companies. The new application will also enable DAK to develop and deploy new solutions for partner companies. About Chordiant Software, Inc. Chordiant helps leading global brands such as HSBC, Barclay�s, CIBC and Capital One deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with predictive desktop decisioning to uniquely understand the customer�s behavior. This deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com. About DAK DAK has about 4.7 million members and 6.2 million insured persons and is Germany�s second largest compulsory health insurance company. About 14.000 employees work in 900 branches throughout Germany. Independent consumer protection institutions have named DAK as the health insurance company with the best service in Germany. With its comprehensive know-how in the social insurance field, DAK not only helps in the case of illness or health care. DAK is also known as a very innovative company. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There can be no assurance that DAK will successfully implement Chordiant�s solutions. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2006, and Chordiant�s Quarterly Report on Form 10-Q for the fiscal quarter ended December 31, 2006, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.