RA'ANANA, Israel, April 29, 2013 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that it will
share its vision on managing the cross-channel customer journey in
order to bring enterprises "closer to their customers" at the
Gartner 360 Summit. At the event, NICE will showcase its
recently-launched Customer Engagement Analytics platform. The
summit takes place May 1-3, 2013, at
the Manchester Grand Hyatt in San Diego,
California.
A luncheon keynote will be delivered by Matthew Storm, Director of Innovation and
Solutions at NICE, detailing how organizations can provide
exceptional service by better understanding their customers' needs
and preferences.
"Today's customers are more engaged and informed than ever
before. This means that organizations must also become better
educated about their customers. By employing Big Data insights from
customer interactions and transactions, organizations can build a
detailed picture of the customer journey, bringing them closer to
their customers than ever before," said Barak Eilam, President of NICE
Americas. "Once they have achieved this, they will be able to
train and motivate employees to provide tailored experiences that
will 'wow' customers and ensure loyalty."
The Gartner Customer 360 Summit delivers coverage of the new
strategies and technologies that are enabling organizations to
better understand and engage their customers, build loyalty and
grow their businesses. Within this framework, NICE will be
demonstrating its Customer Engagement Analytics platform at the
solutions showcase. This Big Data platform offers insights into the
cross-channel customer journey, combining both interactions and
transactions, which can be leveraged by organizations for multiple
business initiatives. It brings organizations closer to their
customers by enabling them to identify customer needs and
preferences, understand the context of every interaction, and act
upon this information.
For additional details about the event, click here.
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Messer Eilam, are based on the current
expectations of the management of NICE-Systems Ltd. (the Company)
only, and are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms) and
the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn,
+972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems Ltd.