RA'ANANA, Israel, Aug. 12, 2013 /PRNewswire/ -- NICE
Systems (NASDAQ: NICE) today announced the launch of NICE
Inform Version 6, which enables Public Safety Answering Points
(PSAPs) to evaluate the quality of service delivered across an
entire emergency incident. The solution has been designed to offer
unique value to public safety organizations as it supports the
evaluation of single calls as well as complete incidents, including
the processing of multimedia input, such as GIS, video, and CAD
screen.
(Photo: http://photos.prnewswire.com/prnh/20130812/NY62310)
NICE Inform integrates multimedia data from various capture
platforms into one comprehensive incident timeline. This helps
PSAPs and various security operation centers reconstruct events,
giving them a 360-degree view of the incident for investigation,
debriefing and training purposes.
In the latest release of Inform, these capabilities are further
improved through the addition of quality assurance tools.
Leveraging NICE's years of experience in contact center workforce
optimization, these tools are designed to help organizations
identify knowledge gaps and training opportunities across entire
incidents to help improve future responses.
NICE Inform Version 6 includes the following new modules:
NICE Inform Evaluator
- This module allows PSAP managers to measure the performance of
call takers based on a set of predefined KPIs and decide on
appropriate training programs to help operators improve their
skills.
- Managers can gain insight into behavioral trends in the PSAP
and can track how call takers and dispatchers acquire new skills
and adhere to procedures like those related to Text-to-911 and
NG9-1-1.
- Evaluator helps PSAPs assess the quality of responses for all
forms of incoming data in order to gain an understanding of how its
call takers and dispatchers performed throughout the course of an
incident.
NICE Inform Reporter
- This module provides insight into the volume of calls and other
incoming multimedia communications, supporting managers in PSAP
staffing decisions.
- Reports also show where there is a strain on existing
communication resources, indicating that additional radio or phone
channels may be needed, for instance.
- Reporter includes detailed reports based on data from
Evaluator, giving managers insight into the quality and
productivity of an individual operator, a team of call takers and
dispatchers, or the entire call center.
"Our latest release of NICE Inform has been designed bottom-up
for the public safety market," said Yaron Tchwella, President of
the NICE Security Group. "This is the first quality assurance tool
that allows PSAPs to evaluate the performance of their public
safety operators across the full incident. This provides valuable
insight into how call takers and dispatchers handle incidents and
gives PSAPs a truly holistic view of the incident in order to
improve the response process."
NICE Inform Version 6 also offers tighter integration with NICE
Situator and NiceVision. The integrated solution yields a
debriefing and reconstruction solution capable of capturing and
synchronizing replay of multimedia sources, including step-by-step
Situator operator actions and comprehensive incident
reconstructions, which can now be incorporated into the debriefing
process for investigations, training, planning and prevention.
NICE's Security solutions help organizations capture, analyze
and leverage big data to anticipate, manage and mitigate security
and safety risks, improve operations, and make the world a safer
place. The NICE security, intelligence and cyber offerings provide
valuable insights that enable enterprises and governments to take
the best action at the right time by correlating structured and
unstructured data from multiple sensors and channels, detecting
irregular patterns, and recognizing trends. NICE Security solutions
are used by thousands of customers worldwide, including
transportation systems, critical infrastructure, city centers,
banks, enterprises and government agencies.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the
worldwide leading provider of software solutions that enable
organizations to take the next best action in order to improve
customer experience and business results, ensure compliance, fight
financial crime, and safeguard people and assets. NICE's solutions
empower organizations to capture, analyze, and apply, in real time,
insights from both structured and unstructured Big Data. This data
comes from multiple sources, including phone calls, mobile apps,
emails, chat, social media, video, and transactions. NICE solutions
are used by over 25,000 organizations in more than 150 countries,
including over 80 of the Fortune 100 companies. www.nice.com.
Corporate Media Contact
Erik
Snider, +1 877 245 7448, erik.snider@nice.com
Investors
Marty Cohen, +1 212 574 3635,
ir@nice.com, ET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press
release contains forward-looking statements as that term is defined
in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Messer
Tchwella, are based on the current expectations of the management
of NICE-Systems Ltd. (the Company) only, and are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company's customer base
(particularly financial services firms) and the resulting
uncertainties; changes in technology and market requirements;
decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; pressure on pricing resulting from competition; and
inability to maintain certain marketing and distribution
arrangements. For a more detailed description of the risk factors
and uncertainties affecting the company, refer to the Company's
reports filed from time to time with the Securities and Exchange
Commission, including the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
SOURCE NICE Systems