RA'ANANA, Israel, May 12, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that TMC, a
global, integrated media company, has selected NICE IVR Journey
Analytics and NICE Fizzback as recipients of the 2015 CRM
Excellence Awards, presented by CUSTOMER magazine.
Understanding the Entire Customer Journey
NICE IVR Journey Analytics enables organizations to reduce
customer effort and create a better overall experience by
successfully resolving more customer interactions within the
Interactive Voice Response (IVR) channel. The solution maps the
customer journey prior to, during, and after an IVR interaction,
enabling companies to identify how they can reduce repeat calls,
agent transfers, and drop-offs to dramatically improve call center
efficiency.
Bridging the Gap between Insight and Action
The NICE Fizzback solution enables organizations to better
understand customer needs and preferences by extracting insights
from real-time customer feedback. Organizations can quickly and
easily understand the key drivers of customer dissatisfaction and
take action for immediate improvement. Feedback can also be used to
promote frontline staff coaching and reward high performers.
"We are proud that TCM CUSTOMER magazine has recognized
NICE's Customer Engagement Analytics solutions as drivers of both
customer satisfaction and business success," said Miki Migdal, President of the NICE Enterprise
Product Group. "We see this as a direct result of our ongoing
commitment to providing innovative and comprehensive solutions that
empower our clients to create the perfect customer experience."
"The 16th Annual CRM Excellence Awards honor NICE Systems for
being a true CRM partner to its customers and clients," said
Rich Tehrani, TMC's CEO and Group
Editor-in-Chief. "NICE has demonstrated to the editors of
CUSTOMER magazine that NICE IVR Journey Analytics and NICE
Fizzback improved the processes of their clients' businesses by
streamlining and facilitating the flow of information," added
Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and
statistics demonstrating the improvements that the winners'
products have made in a client's business. Winners were chosen on
the basis of their product or service's ability to help extend and
expand the customer relationship to become all encompassing,
covering the entire enterprise and the entire customer
lifecycle.
The 2015 CRM Excellence Award winners are highlighted in the
May 2015 issue of CUSTOMER
magazine.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current beliefs,
expectations and assumptions of the management of NICE-Systems Ltd.
(the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems