RA'ANANA, Israel, August 27, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE)
today announced that it is a recipient of two awards from TMC's
CUSTOMER magazine, demonstrating the company's exceptional
innovation.
Innovation in the Back Office
NICE received the 2015 TMC Labs Innovation Award for its Robotic
Automation solution, which optimizes back office efficiency and
resource allocation. This award honors products that display
innovation, unique features, and significant contributions toward
improving communications technology. It is granted to companies
demonstrating ground-breaking contributions to the industry.
NICE Robotic Automation performs all routine back office
processes that require accuracy and speed, but no employee
decision-making. With desktop-based clerical tasks fully automated,
employees are free to focus on more important activities that
demand a human touch. Such automation improves processing accuracy
and productivity, while reducing back office operating expenses, in
part thanks to a nonstop 24/7 allocation of robotic resources.
Best-of-the-Best with
Multi-channel Interaction Recording
NICE also collected a 2015 Communications Solutions Product of
the Year Award for the NICE Engage Platform and Advanced
Interaction Recorder (AIR). The recipients of this award represent
the best-of-the-best products and solutions available on the market
today.
NICE Engage and AIR provide the most advanced recording platform
in the market, enabling recording consolidation which dramatically
reduces the TCO for our customers, improving the recording
reliability, and setting the foundation for future advanced
real-time applications which will turn every contact center into a
real-time engagement center.
"We're proud to recognize NICE Robotic Automation for
demonstrating innovation and a superior quality that has had a
positive impact on customer-related technologies," said
Rich Tehrani, CEO of the global
integrated media company, TMC. "We also congratulate NICE for being
honored with a 2015 Communications Solutions Product of the Year
Award. NICE AIR and Engage is truly an innovative platform and is
amongst the best solutions that facilitate voice, data and video
communications brought to market in the past twelve months."
Miki Migdal, President of the
NICE Enterprise Product Group, said, "We are honored that TMC has
recognized both NICE Robotic Automation and the NICE Engage
platform among the most innovative solutions on the market. The
award is a testament to our commitment to helping companies
streamline their operations and thus deliver a perfect experience
to their customers."
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current beliefs,
expectations and assumptions of the management of
NICE-Systems Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to
a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company's
customer base (particularly financial services firms) potentially
impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems