NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever
22 Février 2018 - 12:30PM
Business Wire
Powerful new integrations with NICE Nexidia
Analytics, NICE AIR and Engage, and NICE inContact CXone cloud
platform unify direct and indirect customer feedback with
behavioral and operational data
NICE (Nasdaq: NICE) today unveiled a new version of NICE
Satmetrix NPX, the company’s cloud-based, Customer Feedback and
Loyalty (CLS) solution. This latest release offers a range of new
capabilities that deliver an end-to-end view of customer experience
by unifying direct feedback from omnichannel surveys, indirect
feedback from text or voice conversations with operational or
behavioral data imported from a variety of other customer data
sources.
Powered by the NICE Nexidia Analytics, NICE AIR and Engage as
well as the NICE inContact CXone, NICE Satmetrix NPX now includes
all new, innovative capabilities that are unique in the market
including:
- Proprietary speech-to-text translation
for spoken comments collected via IVR surveys
- Built-in conversational SMS surveys
with Natural Language Processing (NLP) capabilities
- Integrated playback that lets users
listen to recorded service conversations while reviewing survey
feedback
This latest release makes it easier for customers to operate
their VOC programs globally via simple, fast expansion paths.
Deployed on the Amazon Web Services (AWS) infrastructure, NICE
Satmetrix NPX assures improved scalability and performance. The new
version also offers globally distributed deployment for compliance
with a variety of jurisdictions on data security as well as
compliance with new GDPR guidelines scheduled to go into effect in
May 2018.
Even with these added capabilities NICE Satmetrix maintains its
immediate turn-up, self-service and leading NPX capabilities.
Miki Migdal, president of the NICE Enterprise Product
Group:“Customers are looking for comprehensive insights about
their customers and this latest version of our VOC solution
uniquely delivers on that promise. As we continue to bring the
power of the NICE portfolio to every aspect of our VOC solution,
companies serious about their VOC programs have only one choice
that delivers a truly holistic view of customer experience along
with scalability, compliance and performance - NICE Satmetrix.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20180222005445/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551-256-5354 (ET)ir@nice.comorYisca Erez +972 9 775 3798
(CET)ir@nice.com
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