Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
04 Avril 2018 - 1:00PM
Business Wire
Technology Innovator, Ranked in The Top 100 of
World’s Most Valuable Brands, Moving to the Cloud to Modernize
Customer Experience and Reduce Customer Effort
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that a global consumer electronics powerhouse, that ranks
in the top global brands and the top most respected companies, has
selected NICE inContact CXone. The company is moving more than 500
agents to the modern CXone cloud customer experience platform,
which will replace an outdated premises-based system.
CXone Omnichannel Routing enables the company to meet its
objectives to transform customer experience and reduce customer
effort by empowering true omnichannel experiences, and providing
modern self-service options. By delivering a unified, personalized
view of each customer, expanding reporting capabilities and
improving cost effectiveness, CXone addresses challenges the
company faced with inflexible on-premises technology. CXone was
identified as the superior solution for breadth of tools, ease of
use and NICE inContact’s proven cloud industry experience.
NICE inContact CXone Omnichannel Routing empowers companies to
seamlessly connect customers to the right agent across any channel
and optimize the customer experience across all channels. It met
the customer’s wish list for tools while demonstrating outstanding
ease of use – the customer found Automatic Contact Distributor
(ACD) / Interactive Voice Response (IVR) customization easier and
simpler than other solutions.
Large contact centers are increasingly turning to NICE inContact
CXone to transform customer experiences based on its proven
scalability, reliability, security and functionality. CXone is an
extensible, elastic open cloud platform that provides flexibility,
enables integration with CRM, other enterprise data and systems or
custom applications, and supports rapid and ongoing innovation to
differentiate service offerings. Customers who select NICE
inContact CXone are looking for a robust contact center
solution to help them win in the experience economy by delivering
exceptional customer and agent experiences that attract and retain
customers and grow revenue. CXone is an integrated and open cloud
customer experience platform which enables customer service agents
to respond faster and act smarter, delivering a smooth omnichannel
customer experience. CXone brings together Omnichannel Routing,
Workforce Optimization, Analytics and Automation and Artificial
Intelligence on one enterprise-grade, cloud native platform.
“We’re delighted CXone was chosen by a world-leading technology
innovator and venerated global brand. To compete and grow in the
experience economy of rising expectations and constant change,
organizations are looking to transform exceptional customer
experiences into market share gains. Companies need a flexible
technology platform that is agile and easy to use within customer
experience functions,” said Paul Jarman, CEO of NICE inContact.
“CXone empowers organizations with all the tools and resources they
need to provide fast and smart omnichannel customer service,
helping them achieve their business goals.”
NICE inContact CXone is the leading cloud customer experience
platform. Only CXone unifies Omnichannel Routing, Omnichannel
Analytics, Workforce Optimization, and Automation & Artificial
Intelligence – providing a seamless customer and agent experience –
as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs,
leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice
quality).
About NICE inContact
NICE inContact is the cloud contact center software leader with
the world’s No. 1 cloud customer experience platform. NICE
inContact CXone™ combines best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact’s solution
empowers organizations to provide exceptional customer experiences
by acting smarter and responding faster to consumer expectations.
NICE inContact’s DEVone developer program is the industry’s largest
partner ecosystem, providing applications from partner companies on
the CXexchange marketplace that are designed to integrate with
CXone.NICE inContact is recognized as a market leader by Gartner,
Ovum, IDC, Frost & Sullivan, and DMG. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20180404005191/en/
NICE inContactCorporate Media:Cheryl Andrus, +1
801-320-3646cheryl.andrus@niceincontact.comorInvestors:Marty
Cohen, +1 551-256-5354ir@nice.com, ETorYisca Erez, +972 9 775
3798ir@nice.com, CET
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