CAMBRIDGE, Mass., July 26, 2018 /PRNewswire/ -- Basis
Technology today announced that NICE (Nasdaq: NICE) is integrating
Rosette® text analytics in Chinese, Dutch, English, French, German,
Italian, Japanese, Portuguese and Spanish into NICE Nexidia to
enhance analysis capabilities of webchats, emails, and other
text-based customer interaction channels.
NICE empowers many of the world's leading organizations to
improve customer experiences by harnessing the power of structured
and unstructured data and turning it into valuable and actionable
information that drive smarter decisions and improve business
performance. NICE Nexidia helps uncover valuable insights about
customer behavior over their full journey with the enterprise,
creating long-lasting relationships and improving business
outcomes.
The text analysis provided by Rosette boosts NICE Nexidia's
ability to provide insights from text-based customer interactions,
allowing enhanced identification of areas for improvement in
customer experience.
Rosette's base linguistics breaks text down into fundamental
building blocks: identifying tokens, normalizing words to their
stems, and more to improve search accuracy and speed. The system
will allow call center agents using the NICE platform to find
relevant information faster, improving efficiency.
"Effective contact center agents need to be able to access the
information that their customers are looking for in real-time,"
said Miki Migdal, President of the
NICE Enterprise Product Group. "Rosette's sizeable language
coverage and significant search enablement further augments the
speed at which agents can find information, so that answers are
always at their fingertips."
"Automation is improving efficiency and best practices across
every vertical," said Basis Technology's COO, Steve Cohen. "We're thrilled to supply the
information extraction tools that will allow NICE, a world leader
in call center automation, to enhance search speed across a wide
range of languages."
About Basis Technology
For over 20 years, Basis Technology has provided the underlying
analytical components to some of the largest and most difficult
solutions that improve sales, reduce risk, and save lives. For more
information visit www.basistech.com.
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
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SOURCE Basis Technology