NICE Recognized as Global Market Share Leader for Speech Analytics for Seventh Year in a Row
10 Octobre 2018 - 12:30PM
Business Wire
NICE’s solutions account for the largest share
of contact center seats – almost a million more than its nearest
competitor – using speech analytics
NICE (Nasdaq: NICE) today announced that it has been
recognized by DMG Consulting LLC, a leading research and consulting
firm, as the market share leader for speech analytics. In a new
report, NICE was noted for holding the largest percentage of the
total speech analytics market based on the number of contact center
seats, as it has for the past seven years. Additionally, NICE
shared leadership across four categories of customer satisfaction
including current product, implementation, professional services
and pricing.
DMG Consulting's 2018-2019 Speech Analytics Product and Market
Report stated that NICE Speech Analytics solutions accounted for
43.6 percent of the market. This represents over 2.5 million seats
– almost a million more than its nearest competitor. According to
the report, "Speech analytics is getting a new lease on life,
courtesy of artificial intelligence, machine learning and the
digital transformation. Additionally, the growth of personal
digital assistants and intelligent virtual agents has driven the
need for a better quality of speech recognition, and the vendors
have delivered.”
NICE's scalable, omnichannel and integrated product is the
driving force behind its leading position in the industry. As a
comprehensive offering that's powered by artificial intelligence,
the solution draws on a vast amount of interaction data from phone
calls, web chats, customer surveys and more to generate faster and
more accurate customer insights.
Miki Migdal, President of the NICE Enterprise Product Group,
commented on the DMG report, saying, “We are gratified to be
recognized by the DMG Consulting report as the market share leader
for speech analytics, as well as leading in four customer
satisfaction categories. We remain focused on our clients and their
needs, constantly developing and deploying new and innovative tools
like Predictive Behavioral Routing. Customers expect true
innovation from their technology providers and NICE prides itself
in leading the industry, bringing our customers best in class
solutions based on NICE’s foundation of speech analytics combined
with IVR optimization and customer journey optimizations. At the
core of all that we do, NICE’s next generation technology allows us
to navigate complex customer service interactions and identify the
drivers of customer satisfaction to help our clients be successful
by making connections smarter.”
The 2018-2019 Speech Analytics Product and Market Report is DMG
Consulting's thirteenth annual report on the sector, which focuses
primarily on contact center uses of speech analytics. The report's
in-depth analysis provides a comprehensive picture and analysis of
the market, its competitive landscape, current innovations,
pricing, trends and challenges.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181010005410/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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