NICE Announces 'Don't Compromise on Customer Experience' Webinar Series
11 Octobre 2018 - 12:30PM
Business Wire
From analytics and cloud to robotic automation
and workforce optimization, new series offers strategies and best
practices to drive best in class service
NICE (Nasdaq: NICE) today announced a new webinar series
aimed at helping organizations create and deliver outstanding
customer experiences time after time. Entitled "Don’t Compromise on
Customer Experience," the new webinar series will include sessions
presented by industry analysts, regional partners and product
experts who will share strategies, insights and real-world examples
of how to win in an economy where experience is king. To learn more
or register for the webinars, please click here
Scheduled to be held in Q4 2018, the series of webinars covers a
wide range of topics including analytics, automation, cloud,
robotic automation and workforce optimization across regions. Some
of the key webinars on the agenda include:
- October 11, 2018: "Real World Examples
of Analytics-Driven Quality Programs that Deliver on Key Metrics"
by Lauren Maschio, Product Marketing Manager, NICE and Abby Monaco,
Sr. Product Marketing Manager, NICE Nexidia.
- October 23, 2018: "The Evolution of
Scheduling the Contact Center" will be presented by Paul Chance,
Sr. Marketing Manager, NICE.
- October 25, 2018: Antonia Loizides,
Solution Engineer, Salesforce.com, will discuss "Winning in Today’s
Competitive Experience Economy with Exceptional Customer
Experiences.”
- November 1, 2018: Ian Jacobs, Principal
Analyst, Forrester, will share how to "Kickstart Your Analytics
Program for Short Term Gains and Long-Term Success."
- November 8: Paul Stockford, Chief
Analyst, Saddletree Research will talk about "Employee Engagement:
Industry Trends and Best Practices."
- November 15, 2018: Andy Traba, Director
of Product Management and Product Marketing, NICE, and Brian Study,
Director of Customer Success, NICE, will offer insights on "The
Connection You’ve Been Missing: How Premier Brands are Winning in
the Experience Economy with Predictive Behavioral Routing."
- December 12, 2018: Sheila McGee-Smith,
President and Principal Analyst, McGee-Smith Analytics will advise
"How Are Omnichannel and Artificial Intelligence Changing Quality
Management?"
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE, said, "The importance of customer
experiences in today's economy is clearly visible and its impact is
being felt by businesses worldwide. We believe it is our mission to
help our customers ensure unparalleled experiences without
compromises while contributing positively to their bottom line, and
NICE makes this possible via product and strategy innovation. We're
pleased to present this new webinar series encapsulating insights
and practical examples from experts on how to weave the delivery of
uncompromised quality into the fabric of our customers'
businesses."
NICE recently launched a campaign demonstrating the importance
of not compromising on customer experience. The campaign bears the
same name as the webinar series and features Gordon Ramsay,
renowned chef, restauranteur and TV personality who is known for
outstanding quality of service and delivery. To learn more, please
click here.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Liron, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20181011005313/en/
NICECorporate MediaChristopher Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestorsMarty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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