NICE inContact CXone recognized for innovating
customer service technology and improving the customer
experience
NICE inContact, a NICE (Nasdaq:NICE) business, today
announced that TMC, a global, integrated media company, has named
NICE inContact CXone, the world’s #1 cloud customer experience
platform, as a 2018 Contact Center Technology Award winner,
presented by CUSTOMER magazine. CXone was recognized for innovating
customer service technology and improving the customer
experience.
NICE inContact CXone helps organizations of all sizes across the
globe transform customer experience gains into revenue growth by
better attracting, engaging and retaining customers. CXone powers
exceptional experiences for customers and employees by unifying
best-in-class Omnichannel Routing, Analytics, Workforce
Optimization, Automation and Artificial Intelligence on an Open
Cloud Foundation.
“Congratulations to NICE inContact for being awarded a 2018
CUSTOMER Magazine Contact Center Technology Award. CXone has been
selected for demonstrating innovation, quality and unique features
which have had a positive impact on the customer experience,” said
Rich Tehrani, CEO, TMC. “We’re pleased to recognize their
achievement.”
CXone is a complete offering that allows customers to reliably
move to the cloud via proven, enterprise class software. The added
advantage of agility ensures customers can adapt, enhance or change
the capacity of resources when required. With its Open Cloud
Foundation, CXone powers rapid innovation via open APIs, leading
scalability and reliability, with 99.99 percent uptime guaranteed,
and carrier-grade connectivity with guaranteed voice quality.
“The modern customer experience economy is a complex ecosystem
of conversations and engagements that take place over a diverse
range of channels,” said Paul Jarman, CEO of NICE inContact. “To
win market and wallet share, businesses must consistently deliver
personalized, quick and convenient interactions on a global scale.
CXone empowers agents to provide seamless, contextual omnichannel
customer experiences, and winning the 2018 Contact Center
Technology Award further demonstrates its unmatched power in
elevating the contact center as the ultimate brand advocate.”
The continued recognition by industry groups, independent
publications and analysts of NICE inContact CXone represents the
global shift in customer experience by businesses today. Named a
leader for Cloud Contact Centers by Forrester Research, with the
highest possible score in the market presence category, and placed
in the leader quadrant in the 2018 Gartner Workforce Engagement
Management (WEM) Magic Quadrant, CXone is routinely spotlighted for
its comprehensive support at every stage of the customer experience
journey. The digital era rewards companies that put the customer
first and punishes those who are unable to meet growing
expectations – NICE inContact CXone enables businesses to put their
best foot forward in creating memorable, exceptional customer
experiences.
This 13th-annual Contact Center Technology Award, presented by
CUSTOMER magazine, honors vendors and technologies that have
embraced technology as a key tool for customer service excellence.
This award distinguishes their success as innovators, thought
leaders, and market movers in the contact center and customer care
industries.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG,
and Ventana. www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20181101005464/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.comorInvestorsMarty Cohen, +1
551 256 5354, ir@nice.com, ETYisca Erez +972 9 775 3798,
ir@nice.com, CET
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024