NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
24 Janvier 2019 - 12:30PM
Business Wire
Customers give CXone cloud customer experience
platform the highest average product satisfaction rating, and award
perfect scores in overall vendor satisfaction and ease of doing
business
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone – the world’s #1 cloud customer
experience platform – received the highest average product
satisfaction rating from its customers as well as the highest
rating for overall vendor satisfaction, according to a new report
by contact center, back-office and real-time analytics research and
consulting firm DMG Consulting LLC.
DMG Consulting’s 2018-2019 Cloud-Based Contact Center
Infrastructure Product and Market Report presents product as well
as vendor satisfaction ratings, each broken down into several
categories, as collected from cloud contact center users.
NICE inContact CXone received the highest average product
satisfaction rating of all companies represented in the DMG report.
Among the top-ranked aspects of CXone are its administrator
interface and user experience, recording features, business
intelligence capabilities, compliance features, and ease of
integration with third-party applications.
NICE inContact received top scores in eight of 13 total vendor
categories – more than any other vendor evaluated – including
perfect scores for overall vendor satisfaction and ease of doing
business. Additional top-ranked attributes of NICE inContact were
vendor communication, current product, training, system upgrades,
innovation, and product pricing.
“Enterprises worldwide increasingly recognize that cloud-based
solutions provide benefits that on-premise applications lack, and
organizational concerns regarding privacy and security in the cloud
have eased over time. At the culmination of our annual research on
the CBCCI market, DMG is impressed and excited about the
enhancements and changes to these solutions, and the future of this
sector,” said Donna Fluss, President of DMG Consulting.
“It’s especially meaningful for NICE inContact CXone to receive
this recognition in the 2018-2019 DMG Consulting report because it
comes from customers,” said Paul Jarman, NICE inContact CEO. “CXone
meets the needs of organizations of all sizes across the globe,
powering agents to engage easily with customers across multiple
channels with a unified solution, NICE inContact is dedicated to
delivering innovative and cost efficient technology to help
companies achieve their business goals while consistently
delivering exceptional customer experiences.”
NICE inContact CXone is the leading cloud customer experience
platform. Only CXone unifies Omnichannel Routing, Analytics,
Workforce Optimization, and Automation & Artificial
Intelligence – providing a seamless customer and agent experience –
as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs,
leading scalability and reliability (guaranteed 99.99 percent
uptime), and carrier-grade connectivity (guaranteed voice quality).
NICE inContact is the first and only cloud contact center solution
to receive Authorization to Operate (ATO) for FedRAMP. Obtaining
authorization to operate is an extremely rigorous process and
reflects that NICE inContact offers one of the most secure
environments available to contact centers.
To learn more about the DMG report click here.
About NICE inContactNICE inContact is the cloud contact
center software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190124005318/en/
Corporate Media ContactCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.com,Yisca Erez +972 9 775 3798, CET, ir@nice.com,
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