NEC Australia Signs Partnership with NICE inContact
19 Février 2019 - 12:30PM
Business Wire
Industry-leading cloud customer experience
platform CXone now available to NEC Australia customers
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that it has partnered with NEC Australia to deliver NICE
inContact CXone, the company’s cloud customer experience platform,
throughout Australia. The partnership is set to bring an enhanced
level of customer service to the Australian market.
NICE inContact CXone – the world’s #1 cloud customer experience
platform, powers organizations to provide an exceptional customer
experience by acting smarter and responding faster to the
ever-changing customer expectations. To meet the needs of
organizations of all sizes, CXone combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence – all on an Open Cloud Foundation.
The complete cloud, omnichannel platform will provide NEC
Australia customers an easily deployed solution, with no on-premise
infrastructure or upfront costs. NICE inContact CXone is flexible
and scalable, able to address immediate operational needs and
support growth within the business.
Jim Chryssikos, National Solutions Manager at NEC
Australia, said, “NICE inContact CXone was selected as it
provides the best of both contact center and workforce engagement,
with omnichannel routing capability. We’re passionate about
delivering the highest quality customer service to small, mid-sized
and enterprise markets, and our extensive research showed NICE
inContact CXone as being the best possible product for the
mid-sized market.”
“We’re excited to partner with NEC Australia given their
strength in the market and shared commitment to helping companies
of all sizes achieve their business goals,” said Paul Jarman,
NICE inContact CEO. “Together we will provide a unified,
complete cloud customer experience platform in CXone that powers
exceptional customer experiences in today’s modern digital
economy.”
About NEC AustraliaNEC Australia is a leading technology
company, delivering a complete portfolio of ICT solutions and
services to large enterprise, small business and government
organizations. NEC Australia delivers innovative solutions to help
customers gain greater business value from their technology
investments. NEC Australia specialises in information and
communications technology solutions and services in multi-vendor
environments. Solutions and services include: IT applications and
solutions development, unified communications, complex
communications solutions, network solutions, display solutions,
biometrics, research and development services, systems integration
and professional, technical and managed services. For more
information, visit NEC Australia at www.nec.com.au. NEC is a
registered trademark of NEC Corporation. All Rights Reserved. Other
product or service marks mentioned herein are the trademarks of
their respective owners. ©2019 NEC Corporation.
About NICE inContactNICE inContact is the cloud contact
centre software leader with the world’s #1 cloud customer
experience platform. NICE inContact CXone™ combines best-in-class
Omnichannel Routing, Analytics, Workforce Optimization, Automation
and Artificial Intelligence on an Open Cloud Foundation. NICE
inContact’s solution empowers organizations to provide exceptional
customer experiences by acting smarter and responding faster to
consumer expectations. NICE inContact’s DEVone developer program is
an extensive partner ecosystem, providing applications from partner
companies on the CXexchange marketplace that are designed to
integrate with CXone. NICE inContact is recognized as a market
leader by the leading industry analyst firms.
www.niceincontact.com
NICE inContact is part of NICE (Nasdaq: NICE), the
world’s leading provider of both cloud and on-premises enterprise
software solutions that empower organizations to make smarter
decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver
better customer service, ensure compliance, combat fraud and
safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are
using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190219005425/en/
Corporate MediaCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ir@nice.com,
ET
Yisca Erez, +972 9 775 3798, ir@nice.com, CET
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