NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Bus. Proce...
04 Mars 2019 - 12:30PM
Business Wire
Integration enables expansive automation of
unstructured data and scanned documentation with NEVA as well as
NICE's unattended robots
NICE (Nasdaq: NICE) today announced that its Robotic
Process Automation (RPA) platform now incorporates additional
Artificial Intelligence (AI) capabilities to rapidly streamline the
processing of unstructured data contained in scanned documentation.
As an expansion of its existing partnership with ABBYY, the
integration of FlexiCapture Distributed delivers an innovative, end
to end processing solution that uniquely and seamlessly integrates
with NEVA (NICE Employee Virtual Attendant, designed to assist
human employees from the desktop), and the NICE unattended robots
(designed to automate tasks in the backend server). This unique
approach seamlessly brings full digitization to both front and back
office processes, enabling organizations to more comprehensively
achieve their digital transformation goals.
Manual processing of data from scanned documents, such as
invoices or contracts, in large volumes, is a pain point keenly
felt by enterprises today. This accounts for significant time
wastage and increased processing errors, driving up operating
expenses. Over 25% of 200 Accounts Payable professionals surveyed
by Hyland1 last year in the 2018 State of Accounts Payable Report
cite too many paper documents as their top AP challenge, while
nearly the same amount said there is too much manual data entry as
their pain points. More than 50% of those surveyed1 in the
same report say invoice-processing delays affect their financial
operations. In another recent study commissioned by ABBYY in the
UK, a significant 63% of respondents said they would outsource
tasks to a robot it they could.
With the expanded cognitive capabilities of NICE’s unattended
robots, data from scanned documentation can now easily be
extracted, categorized and transformed into structured data using
ABBYY FlexiCapture's learning algorithms. NICE’s unattended robots
then swiftly ingest the data and insert it, for example, into a
number of ERP applications, thereby ensuring data consistency
throughout the enterprise. In the event of an error or exception
during the data extraction process, the integrated offering
uniquely aligns with NEVA to automatically identify this and
immediately initiate a conversation with a human employee,
prompting them to manually input the correct or missing data in
real-time. Furthermore, the integration with ABBYY FlexiCapture
Distributed has augmented NICE’s robots with capabilities to learn
from and mimic human behavior, while processing scanned
documentation. This enables the full automation of process errors
or exceptions without the need for human intervention over
time.
Barry Cooper, President, NICE Enterprise Group, said, “We
are pleased to expand our partnership with ABBYY and to offer
customers the most innovative, wide-ranging document processing
solution that uniquely aligns with NEVA, the market's first
employee focused attendant, to offer desktop assistance as well as
our unattended robots that automate tasks in the back end.
Enriching content and document processing with greater cognitive
intelligence goes a long way in making interactions memorable while
also offering greater operational efficiencies. Via this
integration, our customers are empowered to improve business
performance and ROI while delivering uncompromising customer
experiences.
Neil Murphy, Vice President, Head of Global Business
Development, ABBYY, said, "We're excited to expand our
partnership with NICE, who we believe have a novel approach to RPA
and to integrating our leading-edge FlexiCapture Distributed
solution into its platform. Of particular interest is the alignment
with NICE RPA’s NEVA innovation, which further enhances the
capabilities of the integration. We're sure our technology will
bring great value to NICE and we look forward to taking our
partnership to new heights.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
About ABBYYABBYY is the global leader of Enterprise
Content IQ. The company’s AI-based digital transformation solutions
help organizations achieve the next wave of growth. ABBYY
technologies are used by thousands of enterprises, government
organizations, SMBs, and 50 million individuals. ABBYY has offices
in 11 countries and over 1,100 employees.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190304005406/en/
Corporate Media Contact, NICEChristopher Irwin-Dudek, +1
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
Corporate Media Contact, ABBYYGina Ray, +1 949-370-0941
gina@raypr.com
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