NICE Launches 2019 EMEA Customer Excellence Awards Program
11 Mars 2019 - 11:30AM
Business Wire
Program will recognize organizations
demonstrating excellence and innovation in injecting analytics, AI
and automation into their customer service operations
NICE (Nasdaq: NICE) has announced the launch of its
annual EMEA Customer Excellence Awards program honoring
organizations committed to providing exceptional customer
experience and driving innovative customer interactions. The awards
will be announced at the Interactions EMEA 2019 conference to take
place from 3 to 5 June at Cineworld Cinema – The O2 Greenwich,
London, UK. Companies wishing to apply can click here.
The NICE Customer Excellence Awards program recognizes
organizations who have innovatively driven up employee engagement,
delivered excellent service experiences and made a significant
positive impact on their business results. Organizations that have
used NICE solutions, including for analytics, quality management,
cloud, robotic process automation, workforce management,
interaction recording, and compliance, are eligible to enter one or
more of the following categories:
- Best Cloud Implementation – showcases
customers who have implemented cloud solutions to achieve their
business goals, demonstrate business impact, cost reductions and
best practices, including efficiency of roll-out and adoption
- Best Customer Experience – recognizes
customers who own the decisive moment during customer interactions
and have improved customer experience via first call resolution,
service level or Net Promoter Score (NPS)
- Best Employee Engagement – rewards
customers who have used NICE technology to successfully engage and
motivate their workforce, and demonstrate notable changes in agent
absenteeism, attrition and agent utilization
- Best Business Impact – acknowledges
customers using solutions or services to drive measurable
improvements supporting their business goals, including operational
efficiency and/or revenue generation
- Rookie of the Year – shines a light on
customers who have excelled in communication and partnership as
well as implemented best practices including efficiency of
roll-out, product/solution adoption as well as training of agents
and supervisory staff
John O’Hara, President, NICE EMEA, said, “Being
held for the third year, the EMEA Customer Excellence Awards honor
organizations that are elevating customer experience to the next
level. We look forward to recognizing the innovative
implementations and achievements of our customers, as well as
showcasing how they are harnessing NICE solutions to transform
business performance, employee engagement and customer
service.”
The 2019 EMEA CX Excellence Awards are free to enter. Applicants
will receive one complimentary pass to the NICE flagship customer
conference, Interactions London 2019,
taking place in Cineworld Cinema, The 02 Greenwich. Entries must be
submitted no later than 3 May, 2019 and award recipients will be
publicly announced at Interactions 2019 on 5 June, 2019.
Stephen Fry, multi-talented British actor, comedian,
journalist, author, television presenter and film director, will
present the keynote address at this year's Interactions EMEA event.
To be held over two distinctive days, the event will comprise
educational sessions and the main plenary conference and will be
preceded by the Business Partners Summit.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both
cloud and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. O'Hara, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190311005303/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.comInvestorsMarty
Cohen, +1 551 256 5354, ET, ir@nice.comYisca Erez +972 9 775 3798,
CET, ir@nice.com
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