NICE Performance Management Wins CUSTOMER Magazine's Workforce Optimization Innovation Award
18 Mars 2019 - 11:30AM
Business Wire
NPM honored for unique adaptive capabilities
that drive personalized employee engagement programs
NICE (Nasdaq: NICE) today announced that the NICE
Performance Management (NPM) solution has won the 2018 Workforce
Optimization Innovation Award by TMC's CUSTOMER magazine. NPM was
recognized for its best in class adaptive capabilities that empower
organizations to personalize employee engagement initiatives per
individual while ensuring alignment with contact center goals. This
accolade celebrates companies that are emerging as true leaders in
the evolving workforce optimization market and showcases products
which enable their clients to meet and exceed the expectations of
their customers.
NPM enables companies to achieve contact center objectives by
focusing on their employees and driving engagement and performance.
The solution brings together oceans of data from multiple sources,
distils it based on unique algorithms and provides a single picture
of contact center and employee performance. NPM then presents
unique insights that facilitate the creation of personalized
adaptive performance programs that identify what is required for
employees to achieve their goals, thus driving performance
improvement and engagement while synchronizing them with
organizational goals.
“NPM is designed to inspire and motivate employees while driving
strong alignment with business goals,” said Barry Cooper,
President, NICE Enterprise Group. “Engaged employees are a
cornerstone for ensuring unparalleled customer experiences which
makes the difference in today's experience-led economy. These
awards further validate the robust value and differentiation that
our profound focus on innovation in workforce optimization delivers
to our customers.”
“Congratulations for winning the 2018 CUSTOMER Workforce
Optimization Innovation Award,” said Rich Tehrani, CEO, TMC.
“The award honors NICE's commitment to tying together data from
multiple technologies to help develop an overall strategy for
increasing client satisfaction, building loyalty and offering a
customer experience that leads to repeat business. I look forward
to watching its continued growth.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190318005314/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
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