Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
12 Juin 2019 - 12:30PM
Business Wire
Customizable metrics and increased automation
capabilities allow even the most complex organizations to
comprehensively and easily manage CX programs
NICE (Nasdaq: NICE) today unveiled a new version of NICE
Satmetrix, the company’s cloud-based customer feedback management
solution. The latest release includes an innovative AI engine to
swiftly identify trending topics from customer feedback in
real-time, customizable in-product metrics tracking and reporting,
and multi-layered no-send rules to avoid survey fatigue and
increase response rate.
"Companies understand today how important it is to use customer
experience to differentiate themselves from their
competition. They also recognize the need for
incorporating customer feedback into every touchpoint,” said
Barry Cooper, President, NICE Enterprise Group. "The latest
NICE Satmetrix release changes the game by enabling organizations
to adopt a forward-looking approach to customer experience. With
this new version, companies can benefit from customized analytics
and KPIs and more easily manage a dynamic program to meet the needs
of their complex organization.”
Several features in the latest version of NICE Satmetrix improve
on its ability to deliver real-time insights on the customer
experience:
- It includes an innovative AI engine
which quickly identifies the topics that are becoming more
important to customers and shares them in real-time so they can be
addressed before they impact relationships.
- To elevate response rates and gain
highly targeted insights, NICE Satmetrix now offers rotation of
randomized question sets in conversational SMS surveys to keep
surveys short while gathering customer feedback on a wide range of
topics.
- By interacting with NICE Nexidia
Interaction Analytics, the new version also enables adaptive,
personalized surveys that maintain these high rates while
delivering needed insights.
- Sophisticated, multi-layered no-send
rules included in this release help avoid survey fatigue by
providing controls to regulate time between survey sharing.
The latest NICE Satmetrix release also gives organizations even
greater flexibility to set up programs perfectly suited to their
business:
- Companies can now customize CX metrics
and report on them directly from within this new version.
- Follow-up status can also be customized
with more complex steps for enhanced granular reporting.
- The latest version also includes an
anonymous peer comparison feature to evaluate progress between
branches, contact centers or franchises, driving competition while
maintaining confidentiality about scores and feedback on
individuals.
- The automated topic mapping that has
long been part of the advanced text analytics capabilities in NICE
Satmetrix now also powers configurable and adaptable workflow
engines to drive faster automated action, escalation and tracking
of follow up.
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190612005328/en/
Corporate MediaWhitney Woodwhitney.wood@nice.com
InvestorsMarty Cohen, +1 551 256 5354, ETir@nice.com
Yisca Erez +972 9 775 3798, CETir@nice.com
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juin 2024 à Juil 2024
NICE (NASDAQ:NICE)
Graphique Historique de l'Action
De Juil 2023 à Juil 2024