NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology Innovation
13 Juin 2019 - 12:30PM
Business Wire
CXone Wins Top Ranking Performers Award for
Best Live Agent Support Solution
NICE inContact, a NICE (Nasdaq: NICE) business, today
announced that NICE inContact CXone, the world’s #1 cloud customer
experience platform, won gold in Contact Center World’s Top Ranking
Performers Global Awards. CXone placed first in the Best Technology
Innovation Award Vendor – Live Agent Support Solution category,
which recognizes companies that demonstrate a technology solution
that supports and enhances contact center agents’ performance by
providing assistance before, during and/or after customer
contact.
According to the NICE inContact CX Transformation Benchmark
Study, agent-assisted digital channel usage is up significantly –
among U.S.-based consumers the use of email doubled and online chat
tripled while text grew ten-fold between 2017 and 2018. With
today’s consumers expecting the ability to communicate with
companies anytime, anywhere, with any device, contact center agents
need the right tools that can support these demands. CXone, a
digital-first omnichannel solution,
supports more than 30 channels, empowering contact center agents to
provide quick and efficient resolutions for customers – no matter
the channel.
“As the front-line team fielding consumer interactions, there's
a lot of pressure on contact center agents to deliver seamless,
consistently engaging interactions. One bad customer experience can
lose a customer for good,” said Paul Jarman, CEO of NICE inContact.
“With its omnichannel, digital-first approach, CXone enables agents
to know each customer’s journey and to personalize the experience
across all channels, win every interaction and earn lifelong
loyalty. This recognition by Contact Center World further validates
CXone as a forward-looking, innovative technology that’s disrupting
the customer experience journey.”
The Top Ranking Performers Best Technology Innovation Award
follows several prestigious recognitions for CXone, including a
Silver Stevie Award, 2018 Customer Experience Innovation
Award, 2019 BIG Innovation Award and multiple leading
industry analyst firms recognizing CXone and NICE
inContact.
“We are thrilled to recognize NICE inContact CXone for the 2019
Best Technology Innovation Award – Live Agent Support Solution from
ContactCenterWorld.com,” said Raj Wadhwani, President of Contact
Center World. “As the world’s largest association for the contact
center industry, we are pleased to recognize CXone for this award
as it provides a seamless omnichannel customer experience and
empowers contact center agents with the right tools to make each
and every interaction great. NICE inContact is the first
organization in the Americas to win this prestigious annual award
which is part of our Global Awards Program now in its 14th
year.”
NICE inContact CXone is the leading cloud customer experience
platform. CXone unifies Omnichannel Routing, Analytics, Workforce
Optimization, and Automation & Artificial Intelligence –
providing a seamless customer and agent experience – as part of one
enterprise-grade, cloud native platform.
The ContactCenterWorld.com Global Awards Program, now in its
14th year, recognizes the industry’s best professionals, teams and
companies. The best of the best compete for world class performer
medals, benchmark, learn and share at Master Class conference
sessions that accompany the Top Ranking Performers Conference.
About NICE inContact
NICE inContact is the cloud contact center software leader with
the world’s #1 cloud customer experience platform. NICE inContact
CXone™ combines best-in-class Omnichannel Routing, Analytics,
Workforce Optimization, Automation and Artificial Intelligence on
an Open Cloud Foundation. NICE inContact’s solution empowers
organizations to provide exceptional customer experiences by acting
smarter and responding faster to consumer expectations. NICE
inContact’s DEVone developer program is an extensive partner
ecosystem, providing applications from partner companies on the
CXexchange marketplace that are designed to integrate with CXone.
NICE inContact is recognized as a market leader by the leading
industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Paul Jarman are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the Company). In some
cases, such forward-looking statements can be identified by terms
such as believe, expect, may, will, intend, project, plan, estimate
or similar words. Forward-looking statements are subject to a
number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190613005194/en/
Corporate MediaCheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com
InvestorsMarty Cohen, +1 551 256 5354, ET,
ir@nice.comYisca Erez +972 9 775 3798, CET, ir@nice.com
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