NICE and RapidSOS Transform Investigations by Integrating Incident Intelligence and Emergency Data Clearinghouse Solutions
12 Août 2019 - 12:30PM
Business Wire
Integration extends RapidSOS’ enhanced
emergency information beyond real-time incident handling to empower
post-incident reconstruction
NICE (Nasdaq: NICE) has successfully completed a
technology integration of its NICE Inform incident intelligence
solution with the RapidSOS Clearinghouse. The integration of the
two solutions extends RapidSOS’ enhanced emergency information
beyond real-time incident handling to transform incident
reconstruction and investigations for 911 centers.
Used by thousands of public safety agencies nationwide for
faster response and improved situational awareness, the RapidSOS
Clearinghouse provides life-saving data from millions of connected
devices directly to 911 and first responders in an emergency. The
technology gives 911 centers access to a caller’s more accurate
device location, saving precious time in an emergency.
As a result of a recently completed integration with NICE
Inform, that same device location data is now also empowering 911
center managers with more precise, post incident reconstruction and
incident intelligence tools.
“It’s a game changing solution for 911 centers,” said Chris
Wooten, Executive Vice President, NICE. “Thousands of 911
centers nationwide are already using the RapidSOS Clearinghouse
advanced location data for faster response and better situational
awareness, but there are also opportunities to use that same data
to improve incident reconstruction on the back end. The integration
of RapidSOS and NICE solutions now make that possible.”
How It Works The NICE Inform solution uses the ANI
(automatic number identification) associated with each call to
request the device location data from the RapidSOS Clearinghouse
(for the device making the call). Once the device location data is
captured in NICE Inform, it can be used in a variety of ways:
- Visual Searching – Users can draw a box around an area
on a map and immediately see all recorded calls that came in during
a specific time period, along with the precise call locations.
- Precise Incident Visualization and Playback – When
selecting any call for playback, users can visualize the movement
of the caller on a map, while synchronously listening to the call
recording as it plays back.
- Incident Intelligence – The enhanced location data also
fuels the NICE Inform Intelligence Center dashboards. For example,
managers can quickly pinpoint and visualize the precise location of
calls related to any large-scale police, fire or EMS incident, and
see what types of incidents are occurring where.
“The beauty of this solution is also in its future potential,”
added Wooten. “As the Internet of life-saving things continues to
increase and the data in the clearinghouse continues to grow, that
data can be made available through NICE Inform, along with the
incident recordings, for a complete picture of what happened during
an incident and how it happened. This could include health and
medical data, vehicle telematics and more.”
NICE will be demonstrating the integrated solution in booth #811
at the APCO 2019 Annual Conference & Expo which is taking place
in Baltimore, Maryland, August 11 – 14, 2019.
About NICE Public Safety NICE Public Safety solutions
integrate and put into context information from many sources to
help emergency communications centers and investigation departments
reconstruct and understand the who, what, when, where and why of an
incident. NICE Inform, the industry-leading digital evidence
management (DEM) solution, gives emergency control rooms better
insight into how to continuously improve their operations. NICE
Investigate is the leading open, digital policing solution that
automates and expedites the entire digital investigation process,
helping to increase case clearance rates. Over 3,000 organizations
worldwide rely on NICE public safety solutions.
About RapidSOS Partnering with Internet of Things (IoT)
companies and the public safety community, RapidSOS provides a rich
data link to public safety via the RapidSOS Clearinghouse – sending
life-saving data to aid in emergency response. RapidSOS implements
best-in-class security practices including end-to-end encryption
for data in the Clearinghouse and an information security
management program developed with IBM that has achieved ISO 27001
compliance, a rigorous and globally-recognized cybersecurity
certification. The RapidSOS Clearinghouse is a free service to
public safety, and is integrated with all major vendors of 911
call-taking, dispatching and mapping software. Learn more about
RapidSOS: www.rapidsos.com.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190812005110/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com,
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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