NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
07 Juillet 2021 - 1:30PM
Business Wire
With the addition of CXone SmartReach, NICE is
delivering the industry’s most comprehensive integrated suite for
digitally fluent customer service
NICE (NASDAQ: NICE), today announced the launch of CXone
SmartReach following the acquisition of ContactEngine, the leader
in proactive conversational AI. CXone SmartReach is a comprehensive
artificial intelligence (AI) powered solution that enables
organizations to have proactive, multi-day, asynchronous
conversations – interacting with customers through their channels
of choice even before they reach out for service. ContactEngine AI
manages intelligent conversations, transforming the efficiency and
costs of operations, and revolutionizing customer experience.
NICE is reinventing next-gen smart digital experiences,
proactively connecting consumers in innovative ways across their
digital journeys. Powered by Enlighten AI, CXone, the world’s
leading cloud CX platform, now natively combines digital and
self-service, meeting customers across all their needs events –
before requesting service, upon initial service-query search and
during interactive service sessions – all seamlessly connected.
CXone is the industry’s only true next-gen digital customer
engagement platform, delivering proactive service on consumers’
preferred channels, based on intelligent AI conversations.
“We are entering a new era of expectations for the Experience
Generation, where demands are shifting how digital service is
delivered,” said Paul Jarman, NICE CXone CEO. “Organizations
need to reinvent digital service from a reactive approach to
consumers’ needs - to a proactive personal touch in their digital
channel of choice. With the addition of CXone SmartReach to our
already comprehensive suite of CX solutions, we are helping
companies initiate intelligent conversations with customers, taking
digital CX to the next level.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210707005396/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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