NICE Brings Digital Customer Experiences to Singapore with the Launch of CXone
22 Mars 2022 - 11:30AM
Business Wire
Companies in the Asia Pacific region can now
exceed today’s consumer and employee expectations by delivering
effortless, consistent and personalized digital-first experiences
with CXone
NICE (Nasdaq: NICE) today announced the launch of CXone
in Singapore, enabling companies in the Asia Pacific region to
eliminate friction and deliver customized, connected, digital-first
customer service. The industry’s leading digital customer
experience platform, CXone is supported by a dedicated local
infrastructure team to accelerate organizations of all sizes and
all verticals in their digital and cloud transformation. NICE’s
commitment to driving a frictionless future through CXone is in
direct alignment with Singapore Digital, the country’s initiative
to embrace digital innovation at a national level, making Singapore
a natural frontier for collaboration.
Paul Jarman, CEO, NICE CXone, said, “Every
interaction consumers have with a brand elicits some sort of
emotion, and that emotion will determine brand loyalty. A mandate
for every organization must be to deliver exceptional customer
experiences by re-imagining their entire business through the lens
of experience. We’re pleased to empower companies in Singapore to
deliver the connected, seamless and hyper-personalized consumer
experiences that are so vital to increasing customer loyalty and
engagement with CXone.”
The adoption of a hybrid mode of operation coupled with the fast
pace of change in customer expectations have accelerated the
adoption of the cloud around the world. The pace at which companies
are transitioning their contact center to the cloud is expected to
be faster than ever before. As consumers increasingly choose
digital self-service, companies must give significant importance to
eliminating friction in their customers’ journeys and in innovating
to meet them at their point of preference. Like consumers,
employees expect to have capabilities that help them effectively
address issues and gain a sense of empowerment that boosts
engagement.
NICE’s cloud native CXone platform takes a holistic approach to
improving both agent and customer experiences, helping
organizations of all sizes modernize and remain agile and resilient
in today’s increasingly digital landscape. CXone provides the most
comprehensive, digital-first, omnichannel offering in the CCaaS
market, as the first and only platform unifying best-in-class
omnichannel routing, analytics, workforce optimization, automation,
and artificial intelligence on an open cloud foundation.
Among the NICE solutions to be offered in Singapore is CXi,
(Customer Experience Interactions), a new framework delivered
through a unified suite of applications on the CXone platform. CXi
empowers organizations to intelligently meet their customers
wherever their journey begins, enables resolution through AI and
data-driven self-service and prepares agents to resolve customer
needs successfully. It enables a frictionless, end-to-end service
experience, combining digital entry points, journey orchestration,
smart self-service, prepared agents and complete performance
improvement, all embedded with purpose-built CX AI and based on a
native open cloud foundation.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220322005588/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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