NICE’s CXone is the leading digital-first CX
platform allowing organizations to create frictionless
experiences
NICE (Nasdaq: NICE) today announced that TMC, a
global, integrated media company, and Cloud Computing Magazine have
awarded the market-leading NICE CXone cloud platform as a 2022
Cloud Computing Product of the Year. The Cloud Computing Product of
the Year Award honors vendors with the most innovative, useful, and
beneficial cloud products and services that have been available to
deploy within the past year.
Offering customer experience software built for the digital era,
NICE CXone offers a smarter, digital-first solution for customer
interactions. NICE CXone also offers unparalleled security and
reliability, deploying seamless customizations and pre-built
integrations all through a secure and reliable cloud native
platform with industry-leading uptime. Contact centers of all sizes
are increasingly turning to NICE CXone to transform customer
experiences based on its proven scalability, reliability,
flexibility and security. Digitally transforming with the cloud
enables businesses to leverage technological advances like
AI-powered chatbots and agent next-best-actions, changing the way
customers engage with companies by enabling anytime, anywhere and
anyplace conveniences.
“Congratulations to the winners of the 2022 Cloud Computing
Product of the Year Award,” said Rich Tehrani, CEO,
TMC. “These innovative products
and services are leaders within the cloud computing space and
deserve this recognition. As the cloud market evolves and enables
more and more powerful computing options, we look forward to seeing
their future successes.”
“NICE is committed to offering innovative products that reach
customers across digital touchpoints, expanding beyond the
traditional boundaries of the contact center and driving positive
business outcomes. As customer demand for effortless service from
every point of engagement intensifies, we help businesses deliver
proactive, digitally fluent and agile experiences to their digital
doorstep,” said Paul Jarman, NICE CXone CEO.
NICE CXone’s cloud-native customer experience platform enables
CXone customers to self-select innovative products and extend the
CXone solutions every day that will positively impact business
outcomes. NICE CXone offers comprehensive capabilities, including
customer analytics, omnichannel routing, workforce engagement, open
cloud foundation, AI, and automation, among others. NICE CXone
offers a holistic approach for improving both agent and customer
experiences via its unified digital first omnichannel capabilities,
workforce optimization, and real-time monitoring of digital
channels to boost agent efficiency and foster customer
relationships.
For more than 20 years, TMC has been honoring technology
companies with awards in various categories. These awards are
regarded as some of the most prestigious and respected honors in
the communications and technology sector worldwide. Winners
represent prominent players in the market who consistently
demonstrate the advancement of technologies. Each recipient is a
verifiable leader in the marketplace.
About Cloud Computing Magazine: Cloud Computing magazine
is the industry's definitive source for all things cloud - from
public, community, hybrid and private cloud to security and
business continuity, and everything in between. This quarterly
magazine published by TMC assesses the most important developments
in cloud computing not only as they relate to IT, but to the
business landscape as a whole.
About TMC Through education, industry news, live events
and social influence, global buyers rely on TMC's content-driven
marketplaces to make purchase decisions and navigate markets. As a
result, leading technology vendors turn to TMC for unparalleled
branding, thought leadership and lead generation opportunities. Our
in-person and online events deliver unmatched visibility and sales
prospects for all participants. Through our custom lead generation
programs, we provide clients with an ongoing stream of leads that
turn into sales opportunities and build databases. Additionally, we
bolster brand reputations with the millions of impressions from
display advertising on our news sites and newsletters. Making TMC a
360-degree marketing solution, we offer comprehensive event and
road show management services and custom content creation with
expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall
marketing efforts. For more information about TMC and to learn how
we can help you reach your marketing goals, please visit
www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter,
@tmcnet .
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220623005055/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Omri Arens, +972 3 763 0127, CET ir@nice.com
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