WARREN, Pa., May 5, 2014 /PRNewswire/ -- Northwest
Savings Bank (NASDAQ: NWBI) ranks highest in customer satisfaction
in the Mid-Atlantic Region, according to the J.D. Power 2014 U.S.
Retail Banking Satisfaction Study.
The study, conducted quarterly from April
2013 to January 2014, analyzes
the overall satisfaction customers have with their retail banking
experience based on account activities, account information,
facility, fees, problem resolution and product offering.
Northwest received the highest satisfaction score in the
Mid-Atlantic Region, which includes Pennsylvania, New
York, New Jersey,
Delaware, Maryland, Virginia and Washington, D.C. Northwest Savings Bank
was also ranked highest from 2010-2012.
"Receiving our fourth award in five years from J.D. Power for
being highest ranked in our six-state region is an incredible
honor," said Steven G. Fisher,
executive vice president, Banking Services of Northwest Savings
Bank. "Today, customers have higher expectations of service
providers. It is our goal to continue to exceed customer
expectations and build our brand as leaders in customer experience,
serving our customers and communities as trusted financial
advisors. This award confirms that we are on the right
path."
In addition to this recognition by J.D. Power, Northwest was
named to the 2014 "Bank Honor Roll" by Keefe, Bruyette &
Woods. The list consists of the thirty-one top performing
banks in the country over the last ten years. Northwest was
also recently included on Forbes' 2014 list of "The Top 50 Most
Trustworthy Financial Companies in America," based on the
transparency of the bank's financial reporting and strong
governance practices.
"We are pleased with the significant recognition Northwest has
received in 2014 as it demonstrates our company's commitment to
building loyalty, trust and value among our employees, customers,
communities and shareholders," said William
J. Wagner, president and CEO of Northwest Savings
Bank. "We thank our employees for their dedication and our
customers for their continued support."
To read the announcement from J.D. Power, please visit
http://www.jdpower.com/press-releases/2014-us-retail-banking-satisfaction-study.
About Northwest Savings Bank
Northwest Savings Bank operates 165 community banking locations
in Pennsylvania, New York, Ohio and Maryland. Founded in 1896, Northwest is a
full-service financial institution offering a complete line of
personal and business banking products including employee benefits,
investment management services, insurance and trust. Northwest
Bancshares, Inc. is the holding company of Northwest Savings Bank
and is listed on the NASDAQ Global Select Market as NWBI. More
information about Northwest can be found online at
www.northwestsavingsbank.com.
About J.D. Power
Headquartered in Westlake Village,
California, J.D. Power is a global marketing information
services company operating in key business sectors including market
research, forecasting, performance improvement, Web intelligence,
and customer satisfaction. The company's quality and satisfaction
measurements are based on responses from millions of consumers
annually. For more information on car reviews and ratings, car
insurance, health insurance, cell phone ratings, and more, please
visit JDPower.com. J.D. Power is a business unit of The
McGraw-Hill Companies.
Disclaimer: Northwest Savings Bank received the highest
numerical score among retail banks in the Mid-Atlantic region in
the proprietary J.D. Power 2014 Retail Banking Satisfaction
Study℠. Study based on 80,445 total responses measuring 31
providers in the Mid-Atlantic region (DE, MD, NJ, PA, VA &
Wash., D.C.) and measures opinions of consumers with their primary
banking provider. Proprietary study results are based on
experiences and perceptions of consumers surveyed January 2014. Your experiences may
vary. Visit jdpower.com.
www.northwestsavingsbank.com
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SOURCE Northwest Savings Bank