WARREN, Pa., May 9, 2016 /PRNewswire/ -- Northwest Bank
(NASDAQ: NWBI) ranks highest in customer satisfaction in the
Mid-Atlantic Region, according to the J.D. Power 2016 U.S. Retail
Banking Satisfaction Study.
The study, conducted quarterly from April
2015 to January 2016, analyzes
the overall satisfaction customers have with their retail banking
experience based on channel activities, account information,
facility, fees, problem resolution and product offerings.
Northwest received the highest satisfaction score in the
Mid-Atlantic Region, which includes Pennsylvania, New
York, New Jersey,
Delaware, Maryland, Virginia and Washington, D.C. This is the fifth time
in seven years Northwest has received this honor.
"Receiving our fifth award in seven years from J.D. Power for
being highest ranked in our six-state region is an incredible
honor," said Steven G. Fisher,
senior executive vice president, production and revenue officer of
Northwest. "Today, customers are better educated than ever
and have higher expectations of service providers. Banks that
can connect with customers at a personal level and provide
proactive guidance and clear advice have a competitive
advantage. It is our goal to continue to exceed expectations
in this area and build our brand as leaders in customer experience,
serving our customers and communities as trusted financial
advisors. This award again demonstrates we are on the right
path."
William J. Wagner, president and
CEO of Northwest, added, "We are pleased with the significant
recognition Northwest has received over the last decade as it
demonstrates our company's commitment to building loyalty, trust
and value among our employees, customers, communities and
shareholders. We thank our employees for their dedication and our
customers for their continued support."
To read the announcement from J.D. Power, please visit
http://www.jdpower.com/press-releases/2016-us-retail-banking-satisfaction-study
About Northwest Bank
Northwest Bank operates 150
full-service offices and 7 free-standing drive throughs. Founded in
1896, Northwest offers a complete line of personal and business
banking products including employee benefits, investment management
services, insurance and trust. Northwest Bancshares, Inc. is the
holding company of Northwest Bank and is listed on the NASDAQ
Global Select Market as NWBI. More information about Northwest can
be found online at www.northwest.com.
About J.D. Power
Headquartered in Westlake Village, California, J.D. Power is a
global marketing information services company operating in key
business sectors including market research, forecasting,
performance improvement, Web intelligence, and customer
satisfaction. The company's quality and satisfaction measurements
are based on responses from millions of consumers annually. For
more information on car reviews and ratings, car insurance, health
insurance, cell phone ratings, and more, please visit
JDPower.com. J.D. Power is a business unit of The McGraw-Hill
Companies.
Disclaimer: Northwest Bank received the highest numerical
score among retail banks in the Mid-Atlantic in the J.D. Power 2016
Retail Banking Satisfaction Study, based on 76,233 responses from
29 banks, measuring opinions of consumers with their primary
banking provider, surveyed April 2015-February 2016. Your
experiences may vary. Visit jdpower.com
Photo - http://photos.prnewswire.com/prnh/20160509/365174
Logo - http://photos.prnewswire.com/prnh/20160322/346742LOGO
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/jd-power-ranks-northwest-bank-highest-customer-satisfaction-with-retail-banking-in-the-mid-atlantic-region-300265088.html
SOURCE Northwest Bank