Reports highlight value of Oracle's AI-infused
cloud application in meeting the complex needs of modern
retailers
NEW
YORK, Jan. 14, 2024 /PRNewswire/ -- National
Retail Federation Big Show (NRF) -- Oracle has been named
as a Leader in the IDC MarketScapes for Worldwide Operations
Management Solutions1 and Worldwide Order Orchestration
and Fulfillment Applications reports2.
"We believe being recognized as a Leader in Order Management and
as a Leader in Merchandising Operations demonstrates the value our
cloud solutions deliver to retailers worldwide," said David Clifton, senior vice president of
development for Oracle Hospitality and Retail. "In working closely
with our customers, we continue to evolve our AI-infused
applications with new functionality to enable retailers to operate
more efficiently, protect margin, and provide an easy, enjoyable
shopping experience to their customers."
Retail Merchandising Operations Management
Oracle was
placed in the Leaders Category in the "IDC MarketScape: Worldwide
Retail Merchandise Operations Management Solutions 2023 Vendor
Assessment." The company was recognized for delivering a
centralized workflow, data synchronicity, and full orchestration
across legacy systems in 83 countries worldwide.
"Oracle has extended its Customer Value & Adoption team
dedicated to engaging customers across its retail solutions with
more depth, led by experienced retail experts focused on driving
value and customer benefit," said Ananda
Chakravarty, Vice President for IDC Retail Insights. "The
success of Oracle's merchandise operations management solutions is
a testament to a long line of functionality including advanced
AI/ML capabilities and cloud services access."
The report added, "Oracle can deliver on-demand forecasting
with full visibility of the inventory and enables the
forecast to propagate across all components in the merchandising
planning and downstream processes. Oracle's ability to
ensure that retailers don't overbuy or underbuy during
purchasing and follow consistent
guardrails and rules is critical for customers."
The report looked at 11 software platforms that deliver an
established enterprise-grade merchandise operations management
solution with multiple retail clients, supported tier-1 retailer
merchandising operations at a global scale across store, ecommerce,
and other channels, and were and own or license intellectual
property for merchandise orchestration. Learn more here.
Order Orchestration and Fulfillment
Oracle was
also positioned as a Leader in the "IDC MarketScape: Worldwide
Order Orchestration and Fulfillment Applications for Retail 2023
Vendor Assessment." The report noted that "OMS is part of the
Oracle unified platform, leveraging data, applications, and a set
of AI engines across its 50+ services and using one data source,
the Retail Data Store (RDS)." It added that "One of Oracle's luxury
customers commented that the use of Order Orchestration with mobile
POS was a 'game changer' for it' and inserted that "With everything
integrated on one solution, fulfilling orders was easy for people
in the store."
"Oracle has made the shift to being a SaaS-focused technology
provider while at the same time reworking its retail offering to
unify data, applications, and AI across one single platform built
on Oracle Cloud Infrastructure," said Jordan K. Speer, Research Director
for IDC Retail Insights ."One of the core value
propositions of Oracle Retail OMS is that it is part of this larger
platform play, which includes other products that bring value to
OMS, including predictive insights (e.g., enabling call center to
surface to the CSR the most immediate reasons that a shopper
may be calling) and customer reporting through its Analytics
Cloud."
The report analyzed 14 order orchestration and fulfillment
applications for retail measuring for success in capabilities and
strategies. Capabilities were assessed by customer satisfaction,
the range of services, portfolio benefits and functionality or
offering. Strategies were assessed by functionality or offering
strategy, growth, R&D pace, productivity, and delivery.
To see Oracle's Operations Management and Order Orchestration
and Fulfillment solutions in action, please visit us at the
National Retail Federation Show (NRF) in New York January 14-16,
2024, at booth #5038. Learn more about our networking events
and book a demo or meeting at:
https://engage.oracle.com/oracleatnrf2024
About IDC MarketScape
IDC MarketScape vendor
assessment model is designed to provide an overview of the
competitive fitness of ICT (information and communications
technology) suppliers in a given market. The research methodology
utilizes a rigorous scoring methodology based on both qualitative
and quantitative criteria that results in a single graphical
illustration of each vendor's position within a given market. IDC
MarketScape provides a clear framework in which the product and
service offerings, capabilities and strategies, and current and
future market success factors of IT and telecommunications vendors
can be meaningfully compared. The framework also provides
technology buyers with a 360-degree assessment of the strengths and
weaknesses of current and prospective vendors.
- IDC MarketScape: Worldwide Retail Merchandise Operations
Management Solutions 2023 Vendor Assessment, Ananda Chakravarty, December 2023, IDC #US49842123
- IDC MarketScape: Worldwide Order Orchestration and Fulfillment
Applications for Retail 2023 Vendor Assessment, Jordan K. Speer, December
2023, IDC #US49615623
About Oracle
Oracle offers suites of integrated
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please visit
us at www.oracle.com.
Trademarks
Oracle and Java are registered trademarks
of Oracle Corporation.
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SOURCE Oracle