SAN RAMON, Calif. and
ISLANDIA, N.Y., Sept. 26, 2011 /PRNewswire/ -- CA Technologies
(NASDAQ: CA), the leader in IT management software, and xMatters,
inc., the relevance engine company, today announced xMatters (IT
support) engine for CA Service Desk Manager. The combined
technologies revolutionize traditional service desk operations and
provide efficiencies that save time, improve service delivery and
improve productivity.
The combination of xMatters, formerly AlarmPoint Systems, and CA
Service Desk Manager allows organizations to manage IT support
issues from anywhere. By proactively engaging the "right" expert
with the right information, they can manage the incident and
restore service faster. The xMatters (IT support) engine achieves
that by automatically matching incident information in CA Service
Desk Manager with the appropriate staff at various steps along the
path in the IT service lifecycle. This eliminates the "send and
hope" method of finding the right resource.
The CA Service Desk Manager and xMatters allows technicians to
receive critical information and take immediate action, even if he
or she is mobile and working from a handheld device such as smart
phone or tablet. This enables appropriate IT staff to connect with
people, processes and systems faster, thus reducing decision-making
cycles and improving service quality and performance.
"Organizations today are undertaking initiatives and projects
that demand that IT operate at the speed of business. That requires
the most efficient service desk function possible," said
Brian Bell, general manager, CA
Technologies Service and Portfolio Management. "By adding
'intelligence' with xMatters' relevance engine and the unique
support for a mobile workforce, CA Service Desk Manager can help
organizations more efficiently and quickly support business
initiatives and projects, whether it's integrating a merger,
shifting to cloud computing, or a simple upgrade in
technology."
CA Technologies and xMatters have a reseller agreement that
allows customers to procure the xMatters (IT support) engine from
CA Technologies directly.
"The intelligence and automation xMatters relevance engines
provide to an IT organization are critical to ensuring a reliable
and efficient operation when it comes to IT service," said Abbas
Haider Ali, vice president technology evangelist, xMatters. "We
help business speed mean-time-to-resolution and reduce downtime to
increase business agility and enhance performance."
CA Technologies and xMatters will demonstrate the joint solution
in Booth 418 at Fusion 11, the United Service Management show
(September 25-28) at the Gaylord
National Hotel and Convention Center in National Harbor, Md.
For more information, please visit
http://www.xmatters.com/products/it-services/it-support/ or
http://www.ca.com/us/risk-management-software.aspx.
(Logo:
http://photos.prnewswire.com/prnh/20100516/NY05617LOGO)
About xMatters
xMatters builds relevance engines that connect people with what
they need to know at exactly the right moment - so they can take
immediate action. Our relevance engines work with existing
enterprise applications, technologies, and processes to help
businesses run faster and smarter. More than 900 global firms use
xMatters to make their products and services more valuable, both
internally and to their customers and shareholders. Founded in 2000
as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA with European operations based
in Woking, U.K.. More information is available at www.xMatters.com
or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and
solutions company with expertise across all IT environments – from
mainframe and distributed, to virtual and cloud. CA Technologies
manages and secures IT environments and enables customers to
deliver more flexible IT services. CA Technologies innovative
products and services provide the insight and control essential for
IT organizations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
www.ca.com.
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Legal Notices
Copyright © 2011 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies.
Press Contacts
Leanne Agurkis
CA Technologies
Mobile: (407) 620-2136
Office: (386) 738-1912
Leanne.Agurkis@ca.com
Charity Hudnall
xMatters, Marketing Director
Desk: (925) 251-5757
Mobile: (925) 353-7052
Chudnall@xmatters.com
SOURCE CA Technologies