NICE Achieves Best Overall Score, Ranking First in Technical
Assessment With top Ratings in Market Impact and End-User Sentiment
RA'ANANA, Israel, June 29 /PRNewswire-FirstCall/ -- NICE Systems
(NASDAQ: NICE), a leading global provider of advanced solutions
that enable organizations to extract insight from interactions to
drive performance, today announced that leading industry analyst
firm Datamonitor recognized NICE's worldwide leadership position in
its 2009 contact center analytics market report "Decision Matrix:
Selecting a Contact Center Analytics Vendor (Competitor Focus);
Analytics and reporting as differentiators in a difficult economy."
NICE's contact center analytics offering, which includes its
performance management and interaction analytics solutions,
achieved high scores for every category in the technical assessment
section, coming in significantly ahead of its competitors, with
consistent technical excellence. NICE also achieved top ratings for
its significant market impact, high rating by customers, and has
been placed in the highest ranked 'shortlist' category. Aphrodite
Brinsmead, Analyst, Customer Interaction Technologies, Datamonitor,
commented, "NICE achieved the highest overall score in the
technology assessment, showing that it provides a comprehensive
contact center analytics solution and consistent technical
excellence. The vendor is also well respected by its customers and
was rated highly in the end-user survey for product quality,
vertical specialization, client engagement, financial stability,
and integration with third-party vendors. The fact that the
vendor's customers like their technology provider, in addition to a
large market share, ensured that NICE received a place in
Datamonitor's 'shortlist' category." According to the comprehensive
analysis, NICE provides a full suite of workforce optimization
applications - NICE SmartCenter. The Company's analytics offering,
which includes text and speech analytics, performance management
(PM), and desktop analytics, is noted for providing analysis of
information from voice, customer relationship management (CRM),
screen content, call flow, email and chat sessions. Key
differentiators for NICE are its offering of packaged business
optimization solutions to address critical needs for the contact
center and enterprise, such as first call resolution, operational
efficiency, customer retention, and collections efficiency. NICE
also provides business intelligence (BI) capabilities with its
interaction analytics for ad-hoc querying and analysis of customer
interactions. Its PM offering provides hundreds of key performance
indicators (KPIs) and metrics out of the box. NICE also has the
ability to integrate its Interaction Analytics solution with other
vendors' platforms and offers Interaction Analytics as a hosted
service in addition to on-premises. "It is gratifying to see our
contact center analytics offering garnering such accolades and
being recognized for innovation, breadth of functionality, and
unique business benefits," said Charles Born, Vice President of
Marketing, NICE. "The Datamonitor report underscores the tremendous
impact NICE has on the contact center analytics market. It also
confirms that organizations that implement the various analytics
solutions from NICE are best positioned to benefit from the
strategic value and business insights that are provided by
customers during their calls with contact center agents." The NICE
interaction analytics offering is part of NICE SmartCenter, which
incorporates a suite of business applications for contact center
customers. These applications include recording and quality
management, speech and text analytics, workforce management,
performance management, desktop analytics and automatic customer
feedback survey systems. About Datamonitor Datamonitor is the
world's leading provider of online data, analytic and forecasting
platforms for key vertical sectors. It helps its clients - 5,000 of
the world's leading companies, profit from better, more timely
decisions. Through proprietary databases and a wealth of expertise,
clients are provided with unbiased expert analysis and in-depth
forecasts for seven industry sectors: Automotive & Logistics,
Consumer Markets, Energy, Financial Services, Healthcare, Retail
and Technology. Datamonitor maintains its headquarters in London
and has regional offices in Frankfurt, New York, San Francisco and
Sydney. About NICE Systems NICE Systems (NASDAQ:NICE) is the
leading provider of Insight from Interactions solutions and
value-added services, powered by advanced analytics of unstructured
multimedia content - from telephony, web, radio and video
communications. NICE's solutions address the needs of the
enterprise and security markets, enabling organizations to operate
in an insightful and proactive manner, and take immediate action to
improve business and operational performance and ensure safety and
security. NICE has over 24,000 customers in more than 150
countries, including over 85 of the Fortune 100 companies. More
information is available at http://www.nice.com/. Trademark Note:
360 degrees View, Alpha, ACTIMIZE, Actimize logo, Customer
Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive
Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha
Silver, FAST Video Security, Freedom, Freedom Connect, IEX,
Interaction Capture Unit, Insight from Interactions, Investigator,
Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE
Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE
Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE
Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact,
NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision
ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision
Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro,
Performix, Playback Organizer, Renaissance, Scenario Replay,
ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are
trademarks and/or registered trademarks of NICE Systems Ltd. All
other trademarks are the property of their respective owners. This
press release contains forward-looking statements as that term is
defined in the Private Securities Litigation Reform Act of 1995.
Such statements are based on the current expectations of the
management of NICE Systems Ltd. (the Company) only, and are subject
to a number of risk factors and uncertainties, including but not
limited to changes in technology and market requirements, decline
in demand for the Company's products, inability to timely develop
and introduce new technologies, products and applications,
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel, loss of market
share, pressure on pricing resulting from competition, and
inability to maintain certain marketing and distribution
arrangements, which could cause the actual results or performance
of the Company to differ materially from those described therein.
We undertake no obligation to update these forward-looking
statements. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange
Commission. Contacts: Corporate Media: Galit Belkind NICE Systems
+1-877-245-7448 Investors: Daphna Golden NICE Systems
+1-877-245-7449 DATASOURCE: Nice Systems Ltd. CONTACT: Contacts:
Corporate Media: Galit Belkind, NICE Systems, +1-877-245-7448, ;
Investors: Daphna Golden, NICE Systems, +1-877-245-7449,
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