RA'ANANA, Israel, July 30, 2014 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced the NICE
Engage Platform, its next generation capture platform, which
supports 100 percent real-time analytics at unrivaled scale, speed
and cost efficiency. The platform allows customer-facing
organizations to incorporate real time interaction data and
analytics, at scale, into all of their service processes,
transforming the contact center into a real-time engagement
center.
The NICE Engage Platform makes interaction data available for
every application simultaneously and instantly. Using patent
pending technology, latency has been reduced 10-fold and recording
capacity has increased to support 10 times more channels per
server. The platform makes the use of real-time analytics practical
by supporting up to tens of thousands of channels and delivering
the relevant insights and guidance during the customer
engagement.
The NICE Engage Platform further powers NICE's broad portfolio
of real-time applications, bringing benefits to various functions
within an organization. This allows them to react faster, smarter
and safer during customer engagements, and save costs. For
example:
Contact Center Operations
- Gauge customer sentiment to assess the risk of churn and
guide the agent to take the necessary action during the
engagement
- Alert managers at their workstation or on their mobile
device to intervene at critical moments, resolving issues
during the interaction
- Automatically authenticate customers within the first
seconds of a conversation, saving customers time and avoiding
hassle
- Automate processes to reduce time, avoid errors and free the
agent to focus on the customer
Information Technology (IT)
- Benefit from unrivaled TCO with an all-in-one recording
server for: voice, screen, video, archiving and streaming
- Enjoy unprecedented recording scalability, with up to
5,000 channels per recording server
- Ensure business continuity with high availability and
lightning speed disaster recovery
- Gain flexibility with on-premise and cloud based
deployment options
Risk and Compliance
- Identify fraudsters during the call and prevent a crime
before damage is done
- Guide agents to ensure policy adherence to avoid and
immediately address any compliance violations
"In the past, contact centers have not been able to take
advantage of real-time business intelligence, analytics and
guidance due to the limitations of commercially available,
cost-effective technologies," said Donna
Fluss, President, DMG Consulting LLC. "Recent innovations
have started to give companies a practical way to utilize real-time
inputs from customers and enterprise BI solutions to optimize the
service experience, transaction outcomes and cost structure. These
innovations will be game-changers for companies and their
customers. In the future, contact centers will be driven by
predictive analytics that depend on real-time inputs."
"The NICE Engage Platform is the result of collaboration with
our customers who are challenged to meet the demands of their 'now
customer,' while reducing related costs," said Miki Migdal, President, NICE Enterprise Product
Group. "This new platform is a sign of our commitment to lead the
market's adoption of real time applications and capabilities that
bring significant business value."
For more information on the NICE Engage Platform and the
real-time engagement center, visit
http://www.nice.com/engageplatform/.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Migdal, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems